Technology

Are IRS Chatbots Really Helping Taxpayers?

IRS July 8, 2026 

Are IRS Chatbots Really Helping Taxpayers?

It's a question that's difficult to answer because the data the IRS collects to measure chatbot performance is unreliable, limiting the agency's ability to determine whether the applications are operating effectively, the Treasury Inspector General for Tax Administration says.

Jason Bramwell

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May 12, 2020 

What to Know About E-Commerce Sales Tax

Staying up to date on changing sales tax laws is already an extremely difficult and daunting task for small business owners and e-commerce merchants. Now, factor in the influx of brick-and-mortar stores moving their business online due to COVID and the...

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May 12, 2020 

Adapting to the Changing Rules for Businesses During Covid-19

Effective communication is one of most important success factors in a time of crisis. Yes, communication in our current environment is challenging, given the fact that almost everyone is now working from home and it’s no longer possible for people to ...

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May 11, 2020 

The Science and Art of Predicting Economic Growth or Recession

The tools economists use to measure economic activity to predict economic growth or recession across the U.S. are evolving – especially with the rise of online sales. And now, as the pandemic is shifting consumer habits and straining industries ...

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May 11, 2020 

Did Corporate Tax Cuts Reduce Shifts Abroad?

When the Tax Cut and Jobs Act (TCJA) was signed into law by President Trump in December 2017, its steep reduction of the U.S. corporate tax rate from 35% to 21% addressed what was widely considered the principal factor in companies' shifting ...

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May 7, 2020 

Key AP Automation Trends During COVID-19 and Beyond

The COVID-19 pandemic has affected individuals and businesses in many ways, including creating a heightened need to expedite payments and manage cash flow more effectively. Keeping money flowing between organizations is critical for financial ...