Firm Management December 11, 2025
Client Experience as a Growth Strategy: Moving Beyond Compliance
Today, compliance isn’t enough to differentiate your firm. If you want to stay competitive, you need to focus on CX.
Katie Thomas, CPA, is the founder and owner of Leaders Online LLC. She is a digital marketing strategist, content creation expert, and national speaker. Katie’s superpower is helping you implement the right marketing strategies to reach your target audience in a way that you’re sure to captivate their attention, cultivate a genuine relationship, and grow your business. Prior experience includes working for two of the largest professional service firms in the world and graduating as valedictorian and summa cum laude from the University of Kansas with a bachelor’s and master’s degree in accounting.
Firm Management December 11, 2025
Today, compliance isn’t enough to differentiate your firm. If you want to stay competitive, you need to focus on CX.
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