Professional services automation platform Certinia said Tuesday that it has acquired Moonnox, a Chicago-based AI-native services delivery platform for the professional services sector.
Financial terms of the deal weren’t disclosed.
Austin, Texas-based Certinia says the acquisition of Moonnox accelerates its expansion into AI-native services delivery, giving customers day-one access to a new suite of AI agents that automate administration, project management, and project deliverables, and free up delivery teams to focus on higher-value work.
The acquisition also expands Veda, Certinia’s suite of specialist AI agents, to help customers operate their business and accelerate project delivery.
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Moonnox captures the real-time context generated across apps, meetings, and conversations, then brings it together with Certinia’s data-rich systems of record. This gives teams and AI agents a more complete view of each engagement, helping services organizations make faster decisions, reduce manual work, and deliver projects more efficiently, Certinia says.
“Professional services firms are at a critical inflection point. They must leverage AI to transform productivity, but that only works if teams can trust the output without manual rework,” Certinia CEO DJ Paoni said in a statement. “Acquiring Moonnox empowers services teams with the exact context they need, right when they need it. With compounding AI that captures organizational intelligence and improves with every project, we are giving our customers the definitive edge to win today and the foundation to lead tomorrow.”
“Services firms are sitting on billions of dollars in unclaimed value tied up in the manual work across winning a deal and delivering it,” added Robert Ong, co-founder and CEO of Moonnox, in a statement. “What excites me most is the combination: Moonnox’s ability to capture what happens in the room, paired with Certinia’s system of record and agentic capabilities for services operations, closes a gap neither of us could close alone. Together, we give services firms the foundation to capture that value, deliver with confidence, and evolve their operating models for the future.”
Veda’s new capabilities to accelerate services delivery are powered by a set of foundational master agents and out-of-the-box agents that immediately and securely unlock real-time context and collective intelligence for an organization, Certinia says. Capabilities include:
- Seamless sales, handoff, and alignment: Accelerates deal wins and streamlines the critical handoff from opportunity to execution by automatically crafting tailored proposal responses, generating polished statements of work directly from sales context, and orchestrating a seamless kickoff. This ensures delivery teams start with perfect alignment, actionable deal strategy, and no information loss, Certinia says.
- Precision scoping and planning: Converts complex customer requirements into actionable blueprints. By automatically translating high-level business needs into practical solution architectures and structured, phased implementation roadmaps, this capability slashes planning time and ensures immediate alignment on project scope.
- Frictionless operations and delivery: Drives day-to-day delivery velocity by keeping project teams unblocked and on track. It provides an on-demand universal assistant that manages daily tasks, instantly transforms meeting conversations into clear summaries, and continuously analyzes communication to elevate team performance.
- Margin protection and risk management: Protects project margins and portfolio health by providing proactive, executive-level visibility. It executes automated scope scans, generates real-time sentiment scoring, and instantly translates complex system assessments into actionable roadmaps, allowing project management office leaders to steer projects before risks become realities.
- Value capture and knowledge transfer: Captures the total value of every engagement by automatically drafting comprehensive retrospectives and shaping project outcomes into compelling customer success stories. It seamlessly organizes delivery data and lessons learned into a searchable, firm-wide knowledge base.
More information about Certinia can be found here.
Photo credit: AAYS Solutions Private Ltd./Instagram
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