Technology

Are IRS Chatbots Really Helping Taxpayers?

IRS July 8, 2026 

Are IRS Chatbots Really Helping Taxpayers?

It's a question that's difficult to answer because the data the IRS collects to measure chatbot performance is unreliable, limiting the agency's ability to determine whether the applications are operating effectively, the Treasury Inspector General for Tax Administration says.

Jason Bramwell

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March 24, 2020 

Preparing Your Business for a Recession: The Importance of IT

A change in the economy means a change in priorities. And as much as we want to keep things “business as usual,” a recession requires that we adapt to new budgetary constraints. During the scramble to optimize your spend, one thing that’s easy to ...

 Turning to Tax for Economic Relief During COVID-19

March 23, 2020 

Turning to Tax for Economic Relief During COVID-19

As the coronavirus (COVID-19) continues to spread globally, governments worldwide are trying to figure out the best way to bolster the slowing economy. Led by China and now Europe, that involves tax filing and payment extensions and even temporary rate...

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March 22, 2020 

The Case for Upskilling Programs in Accounting Firms

Automation, machine learning, and other technologies have riddled news headlines, influenced political debate and discourse, and is set to change the way we work across industries. Coupled with today's tight labor market, with unemployment hovering at ...