Firm Management December 11, 2025
Client Experience as a Growth Strategy: Moving Beyond Compliance
Today, compliance isn’t enough to differentiate your firm. If you want to stay competitive, you need to focus on CX.
Firm Management December 11, 2025
Today, compliance isn’t enough to differentiate your firm. If you want to stay competitive, you need to focus on CX.
December 11, 2025
December 9, 2025
December 8, 2025
October 20, 2014
The American Institute of CPAs has announced the 2014 Leadership Academy graduating class. These 37 future leaders of the accounting profession participated in an intensive four day program in Durham, N.C., which concluded earlier this month.
October 20, 2014
The American Institute of CPAs today announced the launch of two new tools to help CPA firms and organizations expand and enhance their diversity and inclusion efforts. AICPA President and CEO Barry Melancon, CPA, CGMA, made the announcement at the AICPA’
October 20, 2014
Indiana Certified Public Accountant (CPA) James L. Brown has been named the winner of this year's Sustained Contribution Award by the American Institute of CPAs (AICPA). The award recognizes members who have contributed measurably to the AICPA ...
October 20, 2014
It’s that time of year when everyone is out shopping accounting services. While most of us would like all new business opportunities to be referrals where we’re the only person or firm competing for the business, the reality is that it doesn't happen ...
October 20, 2014
The American Institute of CPAs (AICPA) has presented Frank K. Ross, CPA, the Institute’s 2014 Gold Medal Award for Distinguished Service.
October 14, 2014
Customers everywhere demand more personal attention in their shopping and service experiences, and accounting services are no exception. With so many ways to rate and rank the customer experience at their fingertips...
October 14, 2014
When partners retire, it goes without saying that they want to cash in their share of the firm’s value. But they want to do this in a way that enables the firm to continue as a successful, viable entity.
October 13, 2014
Professional accounting technology developer Wolters Kluwer, CCH has launched the newest enhancement for users of the IntelliConnect research platform. The CCH IntelliConnect Browser Search feature streamlines popular Internet search engines...
October 13, 2014
Expectations from business owners and clients have changed. This is particularly true with accounting software and the impact on traditional write-up services.
October 12, 2014
Risk mitigation when your practice is attacked is an economic consideration. What will breach reporting cost? What will recovery cost and time lost be? Although we are not likely to be terminated by our clients or our firm, even this type of loss ...
October 10, 2014
Anymore, the typical workday is a combination of work at your desk, work on the phone, work on the run, work from remote locations, work at client offices, keeping up with the news - all while juggling your own personal life and staying connected with the
October 9, 2014
Recent NLRB actions and court decisions have taken the issue of joint employers, independent contractors, and leased employees far beyond a single industry.