Human capital management company Paychex has unveiled Workforce Intelligence Strengthened by Expertise (WISE), an AI-powered intelligence solution that deploys autonomous AI agents which can execute tasks independently within customer-defined workflows.
WISE turns artificial intelligence from a passive tool into expert-designed agentic workflows with the ability to complete tasks autonomously, making work faster, smarter, and more efficient, the company says.
“AI is integral to our growth strategy, and WISE is the next frontier of AI-enabled solutions for Paychex,” John Gibson, Paychex president and CEO, said in a statement on May 19. “Unlike other SMB HCM providers, WISE goes beyond customer support chatbots and is embedded across our expert-enabled technology, anticipating issues and surfacing recommendations to users in the flow of work. Built on a foundation of decades of data, HR and compliance expertise, and trust, we developed WISE to help businesses of all sizes deploy a digital workforce that augments repetitive tasks, enabling people to focus on more strategic work.”
“WISE represents a fundamental shift in how intelligence is applied in HR—from user-directed tools to an agentic platform that works proactively on behalf of customers,” added Ryan Bergstrom, chief product officer at Paychex. “Working collaboratively alongside users for a human-in-the-loop experience that reduces risk and effort, WISE anticipates what matters and proactively takes action autonomously within customer-defined protocols rather than requiring users to search for answers, navigate complex workflows, or react to problems after they occur.”
According to Paychex, WISE strategically underpins the company’s approach to powering people and performance through:
- Agents: Autonomous digital workers capable of reasoning, orchestrating processes, and executing tasks to move work forward. WISE Agents act within parameters set and controlled by the customer, ensuring employers remain in the driver’s seat. In addition to delivering meaningful improvements in customer service responsiveness and speed, agents can intelligently schedule shifts and approve timesheets to help streamline and improve manager productivity and worker efficiency.
- Intelligence: A context-aware intelligence layer that understands how customers work, what matters most, and when action is needed. Customers utilize WISE Intelligence with HR reporting and predictive analytics that serve actionable insights from real-time data to support workforce planning and decisions.
- Assistants: Personalized, multi-channel guidance and task support delivered across chat, voice, email, text, and collaboration tools. Customers utilize WISE Assistants for task completion, information retrieval, and regulatory compliance support.
- Advisory: Complementing experienced advisors with intelligent systems, WISE proactively alerts Paychex HR experts when a critical moment is on the horizon and enables the experienced advisors to guide customers through complex decisions like managing flight risk and drive outcomes that fuel business success.
Learn more about how WISE supports Paychex Flex, Paycor, and SurePayroll in automating routine tasks, delivering personalized experiences, and uncovering actionable insights.
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