Tax practitioners can advise their clients living outside the United States of a new and faster way to get help with transcripts and amended returns.
The IRS said earlier this month that it has launched a live text chat, a no-cost alternative to the traditional toll telephone line for international taxpayers.
Text chat is available Monday through Friday, from 6 a.m. to 11 p.m. ET, and is accessible at Contact My Local Office Internationally.
According to the IRS, the chat service can assist with:
- Statuses of amended returns;
- Amended return process timeline; and
- Help with requesting transcripts.
For help with specific questions about accounts, taxpayers will need to verify their identity using ID.me, the IRS said.
The International Taxpayer Service Call Center is also available to taxpayers living abroad Monday through Friday, from 6 a.m. to 11 p.m. ET.
- Phone: 267-941-1000 (not toll-free)
- Fax: 681-247-3101 (for international tax account issues only)
Photo credit: gregobagel/iStock
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