Human capital management software provider Paycom has enhanced its Ask Here tool, which uses artificial intelligence to produce answers to employee questions, reducing response times and administrative burdens for businesses.
“Paycom is committed to simplifying administrative tasks for our clients and delivering a superior experience for their employees,” Rachael Gannon, executive vice president of product and development at Paycom, said in a statement. “Our latest enhancement to Ask Here delivers automated answers to employee questions, which creates significant efficiencies company-wide.”
A centralized hub for all employee questions, Ask Here—powered by AI search—instantly answers inquiries by scanning preloaded company policies, documentation, and saved responses. Topics can also be preloaded based on common employee questions across departments like accounting, benefits, maintenance, security, community relations, and more. For more complex or sensitive inquiries, the software routes the inquiry to the appropriate person in the organization.
With the AI-powered search, businesses can expect:
- Faster response times to employee questions.
- Easier management of mass employee inquiries.
- Standardization of company responses.
- Easy access to Ask Here through Employee Self-Service.
- Reduced employee frustration in finding the right person to ask.
- A centralized communication command center.
The Ask Here enhancement also provides businesses with deeper insights into inquiry trends and important topics for employees, Paycom said.
A recent Paycom general population survey of 2,200 U.S.-based full-time employees revealed employees are most likely to need an urgent response from human resources about their paycheck (56%), benefits (54%), time-off requests (32%), and other key issues like performance reviews and investments.
More information about the Ask Here tool can be found here.
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