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Tax Automation Comes Of Age

Column: Final Thoughts

From the Jan./Mar. 2008 Issue

Just two preciously short years ago, no software existed to help accountants
organize the (ever-growing) stacks of client tax compliance source documents.
And the thought of auto-magically harvesting data from those documents and directly
pushing into tax preparation software was a glimmer in the minds of a few thought
leaders. In 2004, a group of forward-thinking Florida CPAs asked a custom software
developer to help them solve a workflow problem, and a few months later BOCDIP
was released and a whole new genre of software was born.

The process, which looks deceivingly simple, scans a 1040 client’s tax
documents (“stuff” is the operative term of art) and sorts the pages
into a logically organized, bookmarked PDF file. Then, using dual monitors displaying
this organized PDF as “workpapers” on one screen and tax compliance
software on the other, a professional tax person can prepare a return paperlessly.
The idea was much better than the early implementation, but, despite early warts,
BOCDIP (Bag of Crap Document Imaging Process) resonated positively throughout
the profession, and many firms were very interested. BOCDIP was soon acquired
by CCH and renamed as ProSystem fx Scan … and the genre quickly gained
credibility. Suite style competitor Thomson paid attention and quickly rolled
out a similar product called TaxFlow in its GoFileRoom document management system.
These products utilize a combination of OCR (Optical Character Recognition),
ICR (Intelligent Character Recognition), and biometric pattern recognition (think
fingerprint or face matching software) to figure out what each particular document
is and then arranges and bookmarks it appropriately in a PDF file.

In prior years, many well-run firms had an administrative assistant who had
been trained, often over the span of many years, to recognize most items and
arrange them in proper order. Some firms use interns for this process. All are
usually instructed to file unrecognized forms in a special “miscellaneous”
folder where we, as tax professionals, can quickly find and identify them. Sometimes
this identification process is done ad hoc (“Hey boss, what’s THIS
form and where does it go?”), and sometimes questions are accumulated
(“Boss, I put these unidentified forms in this folder. Can you tell me
what they are and where I should file them in the future?”). The trick
with all three — a long-time admin, an intern or a software program —
is to determine how MANY forms they can recognize and how ACCURATE is that recognition.
The currently available products vary wildly in their abilities, just like those
long-time admins or interns!

About the same time, industry visionary Dave Wyle’s SurePrep released
1040SCAN, which very quickly moved the game up a notch … or two! Suddenly,
it wasn’t enough to simply “scan & organize,” as “scan
& populate” had arrived. The 1040SCAN product not only scans and organizes,
but it actually “reads” the numbers off the forms it’s identified
and transfers the data it reads directly into tax compliance software. Many
practitioners are chuckling now because we’ve all had long-time admins
and/or interns doing the same thing. That WAS once considered a best-practice.
Not anymore. Now there is definitely a new sheriff in town.

Last tax season (2006 returns), CCH’s ProSystem fx Scan and Thomson’s
GoFileRoom both had “scan & organize” modules while 1040SCAN
and Lacerte’s Source Doc Auto-Entry both included “scan & populate”
features. For the upcoming tax season (2007 returns), Lacerte has pulled its
“scan & populate” product, saying it “didn’t meet
our quality standards” (an opinion shared by many who used it during its
debut year), and the others will be joined by new products from CCH Small Firm
Services (“Scan & Fill” for TaxWise and ATX), a CCH ProSystem
fx limited release “scan and populate” product and a Thomson “scan
& populate” limited release module for its FileCabinet CS product.

And just to round out the bidding, a brand new entrant has entered the fray:
A Boston-based company named Copanion has announced a “scan & organize”
service that will be essentially free for the upcoming tax season and will expand
to “scan & populate” for the following season. Copanion’s
web-based service is called GruntWorx and delivers what can best be described
as a “scan & INTELLIGENTLY organize” service. This service,
like the pioneer product in the field, 1040SCAN, and the soon-to-be-released
Thomson product are completely web-based. Web delivery provides a way for vendors
to throw HUGE processing power (individual firms simply could never justify
the cost of duplicating this kind of horsepower!) at a problem that requires
it. We’re talking biometrics, forms recognition and OCR. Furthermore,
it allows the systems to “learn” from processing tens of thousands
of returns. For firms, it means no hardware investment (beyond a good scanner,
which most firms already own) and a very easy test model. In terms of simple
and easy, these products really get it. You scan a pile of documents, upload
the file via a highly secure portal, and a few hours later receive back an accurately
organized, book-marked PDF file. As indicated above, these products vary wildly:

Capabilities — from simple organization to
very sophisticated sorting to actual data input, workflow, and intelligent
workpaper design and management.
Number of forms recognized — from as few as
a dozen to several thousand.
Accuracy — from approximately 60 percent to
well over 90 percent.
Delivery — from completely in-house to completely
Business model — per return on demand, per
return by subscription, tiered by volume pricing, tiered by page count pricing,
and all-you-can-eat.
Pricing — from free (hmmmmmm … the business
model is obviously designed to get you try the system) to >$40 per return.
History and maturity — from beta/pilot/limited
release to full first-year release to entering the third tax season.

As mentioned earlier, many of these products are web-based so there’s
no investment in software or hardware. Because they’re a file transformation
service, there’s no training curve. And because they are (can be) tax-platform
agnostic, there’s no compliance program barrier. In other words … it’s
a no-brainer.

Based on my initial reviews of these products, you will like them if you try
them and if you have reasonable expectations. We’re NOT at 100 percent
accuracy. But then again, neither is that long-time admin we’ve been discussing.
We probably never WILL be at 100 percent. But this new genre of “scan
& organize” and “scan & populate” software —
let’s call it “tax automation” — will soon change the
face of tax compliance work in public accounting.
If you’re not on this bus, you’re gonna get thrown under it!

PS: Like the old saying goes, “You can’t tell the players without
a program.” So here goes:

• CCH ProSystem fx Scan
• SurePrep’s 1040SCAN
• GoFileRoom
• Thomson’s FileCabinet CS module
• CCH Small Firm Services “Scan & Fill”
• Copanion’s GruntWorx
• Intuit’s Source Doc Auto-Entry (not available this year)

Watch for our star-rated reviews of “tax automation” (scan &
organize/scan & populate) products in our September 2008 issue.