Firm Management December 11, 2025
Client Experience as a Growth Strategy: Moving Beyond Compliance
Today, compliance isn’t enough to differentiate your firm. If you want to stay competitive, you need to focus on CX.
Firm Management December 11, 2025
Today, compliance isn’t enough to differentiate your firm. If you want to stay competitive, you need to focus on CX.
December 11, 2025
December 9, 2025
December 8, 2025
November 5, 2020
When firms were forced to work remotely in March of this year, the pandemic exposed the places where “paperless” processes were just “less paper.” Many firms were still sending employees into the office to open mail, scan documents, send invoices and ...
November 4, 2020
Founded in 1984, Rossi’s mission to render quality service, provide a personalized yet objective approach in assessing all issues, and a genuine interest in the prosperity and success of clients aligns with BPM’s brand promise of Because People Matter.
November 4, 2020
Knight CPA Group works with post-acute and long-term care providers to create innovative solutions that simplify and streamline healthcare accounting. When asked about her success, Amy attributes it to a true passion for the healthcare ...
November 3, 2020
As the holiday season approaches, do you have a plan to thank clients for working with you this year? If not, here are 11 memorable ways to connect with them throughout the season. Pick one or two. Add them to your action list. Then get ready for ...
November 3, 2020
During the last half of this year alone, we've seen outages from Microsoft, Wolters Kluwer, Intuit, and many other applications that are critical for our profession. Are they only ones? Certainly not! If we look back two years, the list becomes onerous.
November 2, 2020
Why the escalating cybersecurity threats for finance and accounting firms? For one, you likely have sensitive customer data, in addition to key information about their employees, vendors and customers.
November 2, 2020
Construction is underway on a new building in Wooster that will house the firms’ local teams, with completion expected in late spring or early summer 2021. Until then, Rea and Dyer Roche will maintain their individual offices in Wooster ...
November 2, 2020
A critical factor in deciding what software to use is determining how well the software in question will facilitate record keeping for completed and ongoing work in your company. An essential component at all business levels, especially the managerial ...
October 29, 2020
More than 90 percent of the American Institute of CPAs’ major firms group, which represents most of the nation’s top 100 CPA firms, have applied to secure their existing online branding under the new restricted Internet domain for the accounting ...
October 29, 2020
This collaboration will leverage each firm’s deep resources and expertise to provide a holistic platform that incorporates their business advisory and technology capabilities. This will provide clients with timely and actionable data to improve and ...
October 28, 2020
If you’re a firm owner or a member of a leadership team, you’re probably starting to worry about the long-term ramifications of everyone working from home. While trepidation is warranted, it shouldn’t be overblown.
October 28, 2020
In their new roles, Carman and Blowers join incoming ITA Board members Kim Austin, Business Development Manager, National Accounts at Intuit, and Todd Perlman, President, Business Technology Partners, LLP.