Zuora, a monetization platform for businesses, has launched Milo (Model, Integrate, Launch, and Optimize), a new artificial intelligence implementation agent that the Redwood City, CA-based company says helps organizations go live on quote-to-cash in weeks instead of months, with up to 80% fewer resources required.
Now available for every Zuora deployment, Milo combines Zuora’s expertise from thousands of customer launches to create a “living quote-to-cash digital twin” of how a company sells, contracts, bills, and recognizes revenue, the company states in a media release on July 28.
“Quote-to-cash is inherently custom: pricing and discounts can live in product catalogs, contracts, invoices, usage data, revenue policies, spreadsheets, and across individual expertise of finance and accounting teams. Before agentic implementation, system changes required teams to manually read, reconcile, and map those inputs across months of workshops and configuration,” Zuora said. “Milo can ingest and interpret that complexity in hours, giving companies the context to see how their business really works before implementation begins and a foundation that can continue to adapt after launch.”
Milo handles the major jobs behind complex quote-to-cash implementations. Using numerous existing business inputs that often live outside a formal system of record, Milo creates an early view of the Zuora setup, how data will move, what dependencies need to be resolved, and what decisions need to be made—even before launch, Zuora says. Milo combines agentic implementation with Zuora’s long-standing expertise to help customers evaluate working, governed quote-to-cash systems in days.
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Milo guides companies through every stage of implementation and ongoing evolution:
- Model: Creates a company’s living quote-to-cash digital twin by understanding systems, data, workflows, processes, dependencies, contract logic, pricing structures, and revenue policies. Milo builds the operational foundation needed to plan and execute change with more context from the start.
- Integrate: Brings Zuora systems and capabilities into the way the business operates by aligning technology, processes, data, and teams. Milo helps ensure Zuora fits into the broader operating environment, not just the technical architecture.
- Launch: Accelerates the journey from design to deployment by helping teams configure, validate, test, and bring new capabilities into production with greater speed and assurance.
- Optimize: Continuously improves after launch with an evolving understanding of the business, identifying opportunities to adapt, refine, and enhance how systems operate in today’s rapidly changing business landscape.
“AI is raising the bar and the need to constantly adapt monetization strategies. That starts with transforming enterprise implementation,” Karthik Chakkarapani, senior vice president of corporate operations and chief information officer at Zuora, said in a statement. “By combining agentic implementation with Zuora’s proven expertise, Milo helps customers achieve tangible results sooner, shortening the path to go-live without giving up the governance and validation that systems of record require.”
Milo works in tandem with expert oversight. Zuora global services, customer success, and implementation teams remain actively in the loop to guide decisions, review outcomes, and validate critical work to keep projects on track, the company says.
More information about Milo can be found here.
Photo credit: Zuora
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