Oracle NetSuite on Monday unveiled SuiteSkills, prebuilt business skills that enable companies to apply the cloud ERP provider’s business expertise through their preferred artificial intelligence services.
The product announcement was made during SuiteWorld, Oracle NetSuite’s annual conference for the NetSuite community, held in Las Vegas.
By combining NetSuite’s connected financial and operational information, process knowledge, and industry expertise with AI reasoning, SuiteSkills help teams investigate issues, understand their implications across the business, and take supported action within NetSuite’s established roles and permissions.
“Organizations want to put AI to work in ways that fit their business and unique processes,” Evan Goldberg, founder and executive vice president of Oracle NetSuite, said on Oct. 26. “SuiteSkills give our customers more ways to apply NetSuite’s business expertise through the AI service of their choice. Because NetSuite connects financial and operational processes across the entire business, SuiteSkills can put that expertise to work for employees wherever they sit in the organization. NetSuite remains the core system that connects and secures business information, processes, and actions, while SuiteSkills help customers get more value from AI without compromising control over what people can access and do.”
Oracle NetSuite says more than 13,000 customers have adopted the NetSuite AI Connector Service, which enables them to connect their preferred AI models to NetSuite data and tools with access and actions governed by NetSuite’s roles and permissions. SuiteSkills can be used with connected AI models and are also available in Ask Oracle within NetSuite Next, to enable AI to complete tasks in NetSuite without having to learn how each process works, the Austin, TX-based company says.
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NetSuite is introducing more than 45 SuiteSkills across key business functions, including:
- Financial analysis and close: Helps accounting and finance teams accelerate financial review and close by explaining material variances, identifying close blockers, and reviewing reconciliation differences. For example, the Variance and Flux Analysis skill distinguishes recurring changes from timing effects and one-time items, helping teams prepare management commentary and focus on issues that need attention.
- Billing and cash flow: Helps teams protect revenue and improve cash flow by identifying potential billing gaps, prioritizing overdue invoices, and assessing liquidity. For example, the Revenue Leakage skill distinguishes potential underbilling and unbilled delivery from accounting exceptions, helping billing and finance teams direct follow-up to the right issues.
- Inventory and fulfillment: Helps operations teams improve inventory efficiency and meet customer commitments by investigating inventory imbalances, fulfillment delays, and work-order cost differences. For example, the Inventory Movement Insights and Fulfillment Performance Insights skills help teams understand the causes of exceptions and determine appropriate next steps.
- Projects and service delivery: Helps project managers reduce planning effort and address delivery risks by turning statements of work into editable plans and assessing staffing capacity. For example, the Project Operations Assistant skill recommends role-matched personnel and supports the creation of projects and tasks from a reviewed and approved plan.
- Sales and customer service: Helps teams prepare for customer conversations and respond to inquiries with less manual information gathering. For example, the Sales Assistant and Customer Support Assistant skills draw on relevant account and case information to prepare insights, responses, and proposed next steps for employees to review.
- Workforce management: Helps finance and workforce teams manage labor costs and improve payroll readiness by identifying spending patterns and discrepancies between time and pay. For example, the Labor Cost Advisor and Time-to-Pay Reconciliation Auditor skills help teams focus investigations and prepare follow-up, with access to employee information governed by NetSuite permissions.
SuiteSkills are available to all NetSuite customers for download from GitHub and popular AI service marketplaces.
More information about SuiteSkills can be found here.
Photo credit: Oracle NetSuite/LinkedIn
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