Zuora, a monetization platform for businesses, announced on May 4 it has achieved ISO/IEC 42001 certification, the international standard for artificial intelligence management systems.
ISO/IEC 42001 is the world’s first international standard specifically designed for AI management systems, providing a framework for organizations to ensure the safe, transparent, and accountable use of AI.
Zuora says achieving the certification reflects a company-wide effort to formalize its AI governance. This included defining a comprehensive management system scope and establishing an AI policy, which served as the foundation for all of Zuora’s AI development.
Zuora says it has also aligned its engineering teams to a unified AI playbook, standardizing the full AI lifecycle, conducting risk and impact assessments for every AI agent, and implementing data governance and transparency protocols.
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“The certification further reflects independent validation that Zuora’s AI governance, risk management, and monitoring systems meet globally recognized standards,” the Foster City, CA-based company said in a media release.
“Finance teams require AI to be trusted and accurate, as it can directly impact revenue, reporting, compliance, and data integrity,” Pete Hirsch, chief product and technology officer at Zuora, said in a statement. “The ISO/IEC 42001 certification reflects the rigor Zuora has built into our AI systems from day one.”
The announcement comes amid increased AI investment and innovation at Zuora. From evolving pricing models to the downstream impact on billing and revenue, Zuora ensures AI-driven complexity is managed within existing controls, permissions, and audit frameworks. The company recently released new agents and skills for Zuora AI, redefining how finance teams unlock efficiency without adding headcount.
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More information about Zuora AI can be found here.
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