By Ken Berry, J.D.
The IRS just released its annual “Data Book” providing vital information about the agency’s activities for its 2024 fiscal year (FY2024) spanning October 1, 2023, through September 30, 2024 (IR-2025-63, 5/29/25). Here are some of the interesting findings.
Better service. Despite being understaffed, the IRS assisted taxpayers on 62.2 million occasions in FY2024, up 3.2% compared to the prior fiscal year. The nation’s tax collection agency also improved its level of service and reduced call wait times. Notably, it showed improvement in two major categories of taxpayer assistance. The IRS’ toll-free customer service lines provided live telephone assistance to almost 20 million callers in FY 2024, up almost 11%, while helping more than 2 million taxpayers at its Taxpayer Assistance Centers (TACs), an increase of almost 26%.
More tools. During FY 2024, the IRS launched more digital tools than it had during the entire 20 previous years through its “Digital First Initiative.” It recorded more than 2 billion electronic taxpayer assistance transactions during FY2 2024. up 47% from the prior fiscal year’s total of 1.4 billion. The most popular features were requests for transcripts and the Where’s My Refund tool? The IRS handled made more than 382.8 million inquiries on Where’s My Refund tool alone. This popular tool enables taxpayers to check the status of their tax refunds. Overall, www.irs.gov registered almost 690 million individual visits with 1.7 billion page views.
More collections. For the first time ever, the IRS raked in tax revenue exceeding $5 trillion dollars—$5.1 trillion to be exact—an increase of almost 9% from the prior fiscal year. The revenue collected by the IRS accounts for about 96% of all government funding. As part of its efforts, the IRS processed more than 266 million returns and other forms from individuals, businesses and tax-exempt organizations; received almost 4.6 billion information returns; and issued close to $553 billion in refunds to individual and business taxpayers during FY 2024. To top things off, it also closed 505,514 tax return audits in FY2024, resulting in $29 billion in recommended additional tax.
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Tags: Income Taxes, Taxes
