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September 14, 2022

Taxpayer Advocate Wants to Improve Taxpayer Experience at IRS

The NTA outlines the most time-sensitive priorities for the IRS in part one of her NTA Blog which focuses on eliminating the backlog of processing paper ...

Isaac M. O'Bannon

National Taxpayer Advocate (NTA) Erin M. Collins calls on the IRS to take significant action to improve taxpayer services and modernize IRS technology with supplemental funding provided by the Inflation Reduction Act (IRA22).

“This funding should be a game changer for taxpayers and practitioners alike,” says Collins. “If spent wisely, the funding should give IRS management the resources it needs to bring U.S. tax administration into the 21st century by enabling it to hire and train the workforce of the future, replace its antiquated IT systems, and generally revamp the taxpayer experience based on principles of fair and equitable tax administration.”

The NTA outlines the most time-sensitive priorities for the IRS in part one of her NTA Blog which focuses on eliminating the backlog of processing paper tax returns and improving service on telephone lines. In part two she will recommend 13 long-term initiatives to enhance taxpayer services and protect taxpayer rights.

Collins advises, “With proper oversight, there is a lot the IRS can do with this additional funding to dramatically improve and revamp the taxpayer experience while protecting taxpayer rights.” 

More details on Collins’ vision for an IRS that better serves taxpayers and the realities of 21st century business practices are at the NTA blog.

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Tags: Income Taxes, IRS

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Isaac M. O'Bannon

Isaac M. O'Bannon

Managing Editor

Isaac M. O'Bannon is the managing editor and digital content manager for CPA Practice Advisor (www.CPAPracticeAdvisor.com), drawing on two decades of experience covering the areas of professional accounting, taxation, business productivity and consumer technologies. . Prior to CPA Practice Advisor, O'Bannon was a consultant at firms in San Francisco, Denver and Tulsa, serving clients that included Logitech, Polycom, Hilti, Microsoft, the Stanford Research Institute, the University of Oklahoma's College of Engineering and other technology leaders. He is a U.S. Navy groundforces veteran (never a SEAL). Email: isaac.obannon - @ - cpapracticeadvisor.com . Isaac OBannon 2019 Cropped Small Headshot