Centage Corporation (www.centage.com), a provider of cloud financial software that transforms how businesses budget, forecast, analyze and report, has announced a set of new planning services to provide customers a guided turn-key experience.
The new services pair a certified Planning Maestro consultant from Centage with customers through the entire implementation, setup, go-live and training phases – helping increase time to value and tap into best practices from within the customer community and help hub. “Our customers are busy finance professionals with a lot on their plates already. Implementing software can seem daunting to many, especially when there are process improvements and change management considerations. Many have asked Centage for turn-key services to augment their staff during the initial months where Centage consultants work with their team to assess the current planning model, recommend best practices to adopt, configure Planning Maestro for them, and train business users on the new and improved process. We are excited to offer this additional level of service to our customers and community,” said John Murdock CEO for Centage. “Our number one goal is ensuring every customer achieves their goals for intelligent planning and analytics.”
Centage has been expanding its customer success, engagement, and support organizations over the past year as the company experiences rapid growth. Centage continues to put customers at the center of their business. Nate Burnes recently joined the Centage executive team as the VP of Customer Success and leads an integrated organization of five teams spanning consulting, customer success, customer advocacy, enablement and support, for every stage of the customer relationship. The Customer Success team serves as the client’s champion, carefully tracking the client’s progress and coordinating resources for the customer.
Each team has deep domain expertise that delivers excellent experiences for Centage clients. For instance, there are dedicated experts focused solely on connecting and organizing how data flows from the customer’s environment into Planning Maestro — an essential component to populating the client’s planning model with accurate data for strategic decision making.
On a regular basis, the organization engages in customer retrospectives, meetings where recent implementations are examined from every angle to discover opportunities to make the onboarding process the best it can possibly be, as well as share insights that will help Centage deliver a first-rate experience for each and every customer.
“Centage is deeply committed to customer success and passionate about providing a great experience, as well as great software. Dedication to customer success is at the center of our guiding principles and values. I’m pleased to offer these new guided services and align our company and teams to assist every customer in reaching an amazing level of business value from their intelligent planning and analytics processes.” explained Nate Burnes, VP of Customer Success for Centage.