Skip to main content

Firm Management

Building Sincere Connection in the Workplace is More Valuable than Ever

Technology has made the modern work environment at once ultra-connected and increasingly lonely. In every profession, even if you work in a bustling office amid a clamor of people, the interpersonal disconnect we experience is a strange side-effect ...

Staffing 1  56250db463e93

Technology has made the modern work environment at once ultra-connected and increasingly lonely. In every profession, even if you work in a bustling office amid a clamor of people, the interpersonal disconnect we experience is a strange side-effect of communicating from behind computer screens and consuming media of all kinds. This combination of feeling lonely and overwhelmed can quickly lead to the mental exhaustion known as burnout.

And dealing with loneliness at work can have serious implications for your health and wellbeing. Aside from common problems like low energy, decreased productivity, and depression, loneliness has even been associated with early mortality risk. One of the topics I’m most passionate about is how technology mindfully. All too often, we implement new technology in the workplace without thinking twice about the humans using the tech, or how it might impact the workday. In our profession — and in any business for that matter — we have to begin lacing equal value on human connection and the gift of technology. More importantly, we have to be intentional about the processes we build around it.

Combating isolation at work

The levels of loneliness we deal with at work is influenced by how we engage with the environment around us. While technology makes it easy to create limitless connections with others and collaborate more easily from afar, using it in excess, or as a substitute for closer human connection is a mistake.

How often do you send a message to someone you could easily speak with face-to-face? Could the way you use technology be hindering your connectedness with those around you? Your decided mode of communication could absolutely be a contributor to your level of loneliness at work. Future Workplace’s 2018 Global Work Connectivity study of more than 2,000 managers and employees showed that nearly half of their day was spent communicating via technology and not in person. Slightly more than half felt lonely “always” or “very often” as a result. The study suggested that this type of communication was detrimental to the wellbeing of workers and made them less productive.

It would be near impossible to replace in-person communication in all of our day-to-day work, but it’s best to be aware when you’re making the decision between connection and convenience. Now, that’s easier said and done, which is why I recommend these simple tips to ward off isolation at work and start fostering the balance that might be the missing ingredient to a more happy, healthy life.

The three-to-one rule

Speaking with someone in person and hearing their voice is an invaluable aspect of being human, and can often be a much different experience than speaking with them via text or direct message. The three-to-one rule challenges us to pick up the phone or visit someone in person for every three digital messages you send. This practice has been very useful for me and my productivity and connectedness with others. For every three emails I send, I try to make one call, initiate a video chat (if one of us is remote), or set up an in-person meeting.

Social hours

Even if you’re not the type to ask a colleague out for happy hour or an after-work event, it’s important that colleagues create connections outside the confines of work. Getting to know one another in a new environment will foster a more friendly culture, and can create a healthy team that works together well. Lead by example by setting up social events. By showing your willingness to get to know the team, you will empower others to do the same. And if you’re less of a spontaneous leader, it’s fine to schedule it out. Great leaders can reinforce the culture of togetherness by creating regularly occurring events for the entire team.

Virtual gatherings

Even if you’re on a remote team, technology can help connect you in a meaningful way when used with the right intentions. To help create more personal connections with your team, try sending your remote employees a coffee shop or restaurant gift card and ask them to invite one of their other remote colleagues to a virtual meetup over video chat to get to know each other better. The connection you build with your coworkers is paramount — so find ways to make it happen remotely whenever possible.

Technology is truly amazing, and we have the power to decide to use it in smart ways, and in ways that don’t get in the way of the important relationships, we have with those around us. Making small changes like getting up to talk to a colleague in person or introduce yourself to someone new can ensure you’re not inadvertently becoming isolated at work. By becoming more mindful of how you adopt communication systems at your workplace, you can help your team become more engaged with one another, more focused, more present, and more productive.


See inside March 2019

Time Management in the Light of Day

I’m not a morning person. There’s nothing about getting up earlier than everyone else that would feel great to me. Instead of working by myself, in the dark, when it’s cold and lonely, I could be cozy asleep in my bed – now that would feel great!


AICPA News: March 2019

The American Institute of CPAs (AICPA) recently wrote to the U.S. Department of the Treasury and the Internal Revenue Service to ask for additional and more extensive penalty relief to taxpayers for the 2018 tax year for underpayments and late ...