4 Ways Employers Can Show Employees They Care
By Isaac M. O’Bannon, Managing Editor
When an employer shows empathy – treating employees as human beings with feelings and not just workers who help produce profit – it can make a significant difference in the workplace, studies show.
How much of a difference?
A 2018 State of Workplace Empathy Study by Businessolver found that 96 percent of employees surveyed believed it was important for their employers to demonstrate empathy. On the other hand, 92 percent thought empathy remains undervalued.
And eight of 10 employees, HR professionals and CEOs agreed that an empathetic workplace has a positive impact on business performance, motivating workers and increasing productivity.
It’s vital that company leaders show they care about their employees – especially when a life event, such as a family tragedy or a personal challenge, happens to the worker, says Kerry Alison Wekelo, a human resources expert at Actualize Consulting and author of Culture Infusion: 9 Principles to Create and Maintain a Thriving Organizational Culture.
“We often don’t know what another person might be going through,” says Wekelo. “Unfortunately, part of life is crisis, challenge, and the loss of loved ones. With a focus on people first and practicing empathy, it means so much to the employee both in the immediate and in the long-term. They’ll want to work there because they feel truly cared about.” Wekelo is also a yoga teacher, life coach, award-winning author of children’s books, and the founder of Zendoway, a company that encourages holistic wellness.
Wekelo offers four ways business leaders can show their employees that they care:
- Cover for them. When employees have a crisis and need time away, Wekelo says, quickly and nicely assure them that they are covered and can focus on their personal situation. “This alleviates the stress of having to worry about work,” Wekelo says. “And don’t make them feel like they have to hurry back.”
- Reach out consistently and with sincerity. Consistent communication with the employee while away shows the employee you truly care. “During the life event, regularly send the employee notes or texts that you are thinking of them,” Wekelo says. “Send a personalized card, too, but the proactive, frequent communication makes all the difference. And it should continue after they return to work, which may be when they struggle most.”
- Spend one-on-one time with them. Even when things are normal in the employee’s life, sit down with them and take interest in their life outside of work. “Ask your team members how they are doing personally so they know you care more than just about their work product,” Wekelo says. “Connecting with specific examples of areas of interest aid in ensuring they know you care.”
- Listen to them about work issues – and give them a voice. “As a leader,” Wekelo says, “you send an important message by having an open-door policy. Make certain your employees know they can come to talk at anytime.” That way, she says, issues will be identified and resolved, rather than building a culture that allows them to fester.”
“Empathetic behavior shows people they are being heard and therefore appreciated,” Wekelo says, “which in turn can boost morale and productivity.”
Payroll Blogs and Social Media
Encouraging Employees to Seek Help Leads to Stronger Job Performance. Michigan Ross blog.
When AI Tells You the Success of Your New Hire, Before You Hire Them. Vator blog.
State-by-State Listing of Paycard Rules. Thomson Reuters blog.
W-2 Phishing Scams Targeting Payroll Personnel. ADP Boost blog.
Should You Re-Evaluate Your Drug Testing Policy? HR Payroll Systems blog.
Is There Gender Pay Disparity at Your Work? Nearly a third of women (32 percent) do not think they are making the same pay as men in their organization who have similar experience and qualifications.
The Lamest Excuses for Being Late to Work. It happens to the best of us: the alarm didn’t go off, the car wouldn’t start, the train was late — but some people have more unusual excuses for being late.
Workers Spend 26% of Time ‘Disengaged.’ According to research from staffing firm Accountemps, workers are disengaged at their jobs more than one-quarter (26 percent) of the time.
Business Owners Arrest for Failing to Pay Withholding. Two South Carolina, business owners have been arrested for failing to pay more than $90,000 in taxes.
5 Financial Planning Tips for Young Investors. A recent survey found that only 8 percent of those ages 23 to 35 showed a high level of financial knowledge.
See inside May 2018
Apps We Love May 2018: Parenting and Childcare Apps
As we head into the summer months, many working parents will be searching for options to help with child care. You may have your tried and true favorites, you work from home, a responsible family member moves in for the summer, your kids are in a ...
May 2018 Tax Channel
IRS Clarifies Tax Requirements for Tip Jars By Ken Berry, J.D., Tax Correspondent Do you ever leave spare change in tip jars or boxes on counters of business establishments? The tax rules for these payments are tricky. In a new Chief Counsel Advice (CCA), the IRS has clarified that cash amounts constituted tips that are […]