The online travel and expense management company Concur has announced that more than 3,500 customers have adopted Concur’s TripLink solution, tripling the customer base in just three quarters.
By using Concur TripLink, companies are able to extend the value of their existing managed travel programs to all travel, regardless of where travel is booked. Those benefits include corporate discounts, policy monitoring and enforcement, duty of care programs, 3-way authentication, auto-populated expense reports and e-receipts – all of which applies to TripLink bookings.
From air travel to ground transportation and airport parking, the Concur TripLink platform now covers a complete spectrum of business travel. The expanding list of partners enabling seamless connections to their customers now includes Etihad Airways, the second largest airline in the UAE, and WallyPark, the first TripLink airport parking partner. Another new partner is Enterprise Holdings, the largest car rental company in the world, which owns and operates the Enterprise Rent-A-Car and National Car Rental brands.
Previously announced partners include: Airbnb, Air Canada, Avis, InterContinental Hotels Group (IHG), Marriott, Starwood Hotels & Resorts, Sixt and United Airlines.
“We’re thrilled to extend direct booking benefits through our new Concur TripLink partners,” said Barry Padgett, Chief Product Officer, Concur. “The addition of Enterprise Holdings, WallyPark and Etihad show the range of suppliers that value the benefits Concur’s TripLink provides. We know customers appreciate how it brings visibility to spend wherever it happens, removes the pain points of manual expense reports and ensures companies know where their travelers are. Just a year ago, we had less than 1,000 customers. Today, I’m proud to say we have more than 3,500.”
According to IDC, 40-50 percent of hotel bookings and 28 percent of air bookings that are considered invisible spend, or “leak”, out of TMCs and are booked directly with a given supplier. Concur ‘s TripLink ensures corporate discounts are realized on those bookings and that data from travel suppliers, whether booked in Concur Travel or directly with the supplier, is accurately captured, at the time of booking, and that the bookings go through all of the travel manager policy settings and notifications. In addition, the receipts from these transactions are automatically added to the travelers’ expense reports.
Access to this data gives companies of all sizes visibility into spend, compliance and traveler safety for all of their travelers. Business travelers benefit by having more flexibility in the booking process and by spending less time manually filling out travel and expense reports.
“We are aware many business travelers prefer to book travel directly on our website. We are also aware of the company needs around that booking. In order to support our corporate customers as best as we can, it makes sense to partner with Concur as it gives companies greater insight into travel expenditure,” said James Mueller, SVP of Sales, Etihad Airways.
“Concur has a great vision about The Perfect Trip and for many business travelers, that trip typically begins at the airport when they park their car,” said David Dix, Chief Markeing Officer for WallyPark. “We want to provide our mutual customers with all the benefits they deserve like service that includes a fresh cup of coffee and a newspaper when they arrive along with corporate discounts coupled with a partnership that that removes one important step for our busy traveler by automatically integrating their parking expense and receipts with their expense report.”
The Concur TripLink integrations with Etihad and Enterprise Holdings will be completed by early 2016 while the WallyPark integration should be completed by July, 2015.