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Firm Management

The Professional’s Professional

A Productivity in Practice Feature

From the June 2009 Issue

The effects of technology on tax and accounting practitioners have been nothing
short of astounding. While technology has quite obviously reshaped many aspects
of everyday life for most Americans, accounting professionals with more than
a couple of decades of experience have had front row seats to a monumental transformation
of their profession. And, albeit grudgingly at times, the vast majority of professionals
has learned to embrace these changes as beneficial to their practices and their

This hasn’t always been the case, however. Again, as most professionals
with more than a couple of decades’ worth of experience will attest, the
technological movement has been a rough road, especially in the early years
when many feared the disruption of change. Fortunately, a handful of tech-savvy
accounting tech pioneers helped enlighten others and guide the profession into
the more technology-embracing profession of today. One of those leaders is Richard
Oppenheim, CPA.CITP.

If his name is familiar to many of you, it’s for good reason. The veteran
CPA has been one of the most vocal technology thoughtleaders in the accounting
profession for more than 40 years. In addition to the occasional feature he
writes for The CPA Technology Advisor, Richard’s insights have
appeared in numerous other publications. He has also been a featured speaker
at countless conferences and association meetings, and was one of the organizers
of the original AICPA technology conferences. But there’s a lot more to
Rich that more people should know.

As founder and principal of the Denver-based Oppenheim Group (,
Richard’s work life revolves around technology, especially through his
role in helping businesses implement information systems that can help them
be more productive. His firm also provides accounting systems support, strategic
planning, analysis, general business consulting, career coaching, and professional
writing support and services.
Recent client projects he has undertaken have included advising a startup shipping
security venture that will be using cellular video technologies for tracking
deliveries, and helping a legal practice examine the risks and benefits of their
use of smartphones for accessing client data and other work products remotely.



Richard Oppenheim,

The Oppenheim Group

Highlands Ranch, CO

Twitter: @richinsight

: 402

“One of the biggest challenges with clients is working with them to determine
the real workflow issues they are experiencing, and then helping them find a
real solution, not just a stop-gap measure,” according to Richard. “There
are many technological areas that can hinder a business, from management functions
and oversight, to more day-to-day tactical issues.” He noted that it’s
a very hands-on process and while remote collaboration can assist in some ways,
it is still best to be able to visit with clients at their offices to accurately
assess their needs. “Seeing helps believing what needs to be accomplished.”

To achieve both the success of his consultancy and to help his clients achieve
success in their endeavors, Richard relies on productivity-enhancing technologies,
including multi-screen monitors and virtual collaboration with colleagues around
the country who help give the Oppenheim Group a rounded base of knowledge and
experience. The firm scored a 402 on The CPA Technology Advisor’s
Productivity Survey (,
a free technology assessment tool.

Richard’s technology life extends far beyond his firm’s consulting
work, however. In fact, it goes back more than 40 years, when he was one of
only a few who could see the promise that the computing age could hold for the
accounting profession.

This was apparent even during his days at the University of Pennsylvania’s
Wharton School of Business, when he wrote a senior thesis in 1963-64 titled,
“The Audit of a Brokerage Firm Using Automatic Data Processing.”
After graduation, Richard worked at Peat, Marwick and Mitchell, the predecessor
to today’s KPMG. He then joined his father’s practice, Spicer &
Oppenheim, and stayed with the international accountancy firm until 1990, when
portions of it were acquired by Grant Thornton.

While serving at both firms, Richard oversaw most technology issues, and recognized
early on the significance of the move from mainframe computing to minicomputers
to microcomputer workstations (which were termed personal computers by IBM).
In 1969, Richard was introduced to the AICPA’s initial technology committee
by its first chairman, Arnold Schneidman, which enabled him to play a major
role in introducing personal computers to the conference agenda in the late
1970s and 1980s, when he would also help create the first microcomputer conference
for CPAs. That conference would eventually evolve into today’s AICPA
. Richard served as conference chairman in 1985.

That same year, he served on a panel at one of technology guru Esther Dyson’s
conferences along with Bill Gates and Steve Jobs. Alas, he notes that he lacked
a mentor to help guide him into a similar destiny as these two luminaries.

In the 1980s, Richard was an adjunct professor at New York University Graduate
School of Business. When he left the public accounting firm in 1990, he started
the Oppenheim Group to provide business consulting and then moved to Denver
in 1994, where he also assisted CPE developer Micromash with its course development,
program testing, and educational sales and marketing.

As with many technology-infused modern professionals, Richard’s personal
life is largely intermingled with his work life (so long as we’re not
co-mingling accounts). His practice allows him considerable flexibility to share
time with his wife Elizabeth and nine grandchildren, who range in age from two
to seven. His wife is a licensed psychotherapist, whose practice is increasingly
specializing in eldercare services. She recently published the book, “Crisis?
What Crisis? Useful Life Skills for People Who Don’t Want Them.”
It is available on Amazon with the author listed as J.E. Oppenheim.

Aside from his business consulting practice and managing some recently challenging
family issues, Richard and his wife are active within their church, where he
has helped establish a networking ministry that helps put people in contact
with prospective employers. In the current economy, the three year-old Job Connects
program has been very popular, extending outside the church’s congregation
into the community. Other area churches have also sought Richard’s assistance
in setting up their own similar programs.

“I think the most important reason for the success of Job Connects is
that it gives people the chance to meet each other in face-to-face contact so
that all manner of communication is possible,” according to Richard. “Traditional
job fairs can be terrible events for attendees, with overcrowded meeting areas
and many of the employers simply redirecting job seekers to their website. Our
events let people interact in a more meaningful way.” Job Connects also
offers resume guidance and professional coaching.

As a sign of Richard’s continuing embrace of technology, he is an active
blogger, Facebook and Twitter user, and still makes the annual trek to CES in
Las Vegas, where he and other editorial contributors to The CPA Technology Advisor
regularly meet.

For younger professionals, Richard strongly recommends finding a suitable mentor,
and offers this sage advice: “When you brush up against potential destiny,
or if it brushes up against you, be open to what’s going on in the world
around you as its happening. Be ready to ask questions, learn and absorb the
possibilities that can arise from investigation, conversation and thinking.”
See Richard’s article in our October 2008 issue for more of his thoughts:
“Presenting the 2008 40 Under 40: 10 Tested Truths for Tomorrow’s
Trailblazers” (

See inside June 2009 issue

Helping Small Business Clients Work Smarter

Feature: Small Business Specialty Products Specialty Tech Tools Can Increase Productivity & Save Precious Time


The Case for Becoming a VAR

Column: The QuickBooks Advisor