2011 Review of AccountantsWorld — Practice Relief

AccountantsWorld — Practice Relief



From the Oct. 2011 Review of Time & Billing Systems.

Best Firm Fit: Small firms using the AccountantsWorld Power Practice System.


  • Intuitive, easy to set up & begin using.
  • Integration with other products in the AccountantsWorld suite.
  • E-mail broadcast for client communications, with tools to group clients for e-mails & track which e-mails were sent to clients.

Potential Limitations

  • Limited invoice customization options.
  • Security settings can be set to restrict users’ access to the major functions, but does not go into detail like other programs.


AccountantsWorld offers a web-based suite of integrated applications for accounting, payroll, document management and website building – The Power Practice System. Practice Relief, the time and billing component of the suite, also available standalone, is easy to use and provides management with reporting features to analyze the profitability of a firm’s clients, staff and services. It also includes an appointment scheduler that synchronizes with Outlook and a separately installed timer tool.

Basic System Functions (4.75 Stars)

Designed specifically for accountants, Practice Relief is easy to set up and use. The system comes preconfigured with projects, tasks and expenses to meet the needs of most firms, all of which may be customized or added to based on a firm’s specific needs. Practice Relief’s interface is clean and straightforward, with drop-down menus across the top that provide links to the program’s major functions.

Time Management Capabilities (4.5 Stars)

Time is easily entered on a spreadsheet-like interface with drop-down boxes to select a client and task, and then enter the related billable time and details for the billing records. Users can download and install the Time Tracker, a timer utility that updates Practice Relief with the amount of time spent on clients and tasks. The Time Tracker operates both when a computer is online and offline. When offline, the data is uploaded to Practice Relief immediately when an Internet connection becomes available.

Billing rates are set up for preconfigured “roles” (levels of responsibilities) within a firm to which users are assigned. Individual billing rates can also be created for specialized tasks.

Invoicing Functions (4.5 Stars)

Invoices can be created from retainer fees, completed tasks or on-the-fly. The latter of these is the fastest way to create an invoice without previously entering tasks or expenses, as all line items are entered directly on the new invoice screen. Within seconds, the user can click a button to either save the invoice, print it or e-mail it. The program provides a few invoice customization options, such as adding a logo, changing the footer text, and choosing whether to print details such as tax codes, hours and rates.

The invoice list screen displays information that is helpful for managing billing, including information for invoices that have been generated as well as the status as either having been printed, pending or paid. From this screen, users can review, print, e-mail and delete invoices. Practice Relief monitors payments and accounts receivable.

Management Features (4 Stars)

Reports are grouped into the three areas: clients, staff and firm. The standard reports go beyond the usual aging schedules and lists to provide helpful information to management. For example, client reports include a realization schedule that analyzes fees and expenses for each client, comparing totals to the amounts billed. It also provides a client ranking report that ranks clients in order of the total fees received.

For security purposes, system administrators can restrict access for each role to any of the program’s primary functions: administrator, user/data entry, payment/invoice, manage appointments, reporting, and setup.

One of the new features added this year is E-mail Broadcast, which helps firms easily keep in touch with their client base throughout the year by sharing new tax issues, firm news and other helpful information. Content may be edited with a full-fledged HTML editor, and the accountant can group clients for e-mail blasts.

Integration & Data Management (3.5 Stars)

Practice Relief directly integrates with other products in the AccountantsWorld suite. Tasks and expenses entered in Practice Relief can automatically generate invoices in Accounting Relief. Payroll tasks performed for an employer in Payroll Relief may be automatically transferred to Practice Relief, where a user can then create invoices for billing the payroll services.

Users creating appointments through the Practice Relief Scheduler have the option to synchronize them with Microsoft Outlook. Reports created in Practice Relief can be exported to RTF, Word or Excel files. Users can import clients into Practice Relief from Excel.

Help/Support (3.75 Stars)

As a SaaS product, one of the advantages of Practice Relief is that most installation, updates and maintenance duties are taken care of automatically for the user.

By clicking on the Help link always displayed at the top right of the web browser, a user can view Help documents in a popup window relevant to the functions on the active screen. Practice Relief offers phone support Monday through Friday between 8:30 a.m. and 6:00 p.m. Eastern time. Users can create and submit support tickets within the program at no cost. Resources on the website include a blog, whitepapers, recorded webinars and tutorial videos, though these resources address the entire Power Practice suite rather than the Practice Relief product specifically. The company plans to release training videos for Practice Relief in the near future.

Summary & Pricing

Practice Relief is best suited for bookkeepers and accounting firms using the AccountantsWorld Power Practice suite. Firms not using the suite may consider Practice Relief as a standalone product because of its simplicity, ease of use and short learning curve. Pricing is $395 per year or $40 a month for an unlimited number of users.

2011 Overall Rating: 4.25 Stars


Product Delivery Methods:

___ On-Premises

_X_ SaaS

___ Hosted by Vendor