IRS June 8, 2026
The IRS will host a series of hiring events across the country through July, aimed at recruiting individuals for key seasonal roles, including customer service representatives and tax examining technicians.
Taxes September 2, 2025
The IRS claimed the average wait time for a taxpayer when calling the agency for assistance was three minutes during the 2024 filing season, but that's not exactly correct, the Treasury Inspector General for Tax Administration said in a recent report.
Small Business August 13, 2025
Nearly half of U.S. shoppers say customer service provided by businesses is getting worse, according to results from the latest Consumer Pulse survey from GoDaddy, yet Gen Z and millennials remain more upbeat than their parents' generations.
Small Business July 14, 2025
A customer support expert says one poor interaction can cost businesses thousands in lost revenue, damaged reputation, and operational disruption.
Technology June 9, 2025
As accounting technology continues to evolve, prioritizing customer service ensures solutions not only meet but exceed user expectations, transforming software providers into indispensable partners.