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Are IRS Chatbots Really Helping Taxpayers?

IRS July 8, 2026 

Are IRS Chatbots Really Helping Taxpayers?

It's a question that's difficult to answer because the data the IRS collects to measure chatbot performance is unreliable, limiting the agency's ability to determine whether the applications are operating effectively, the Treasury Inspector General for Tax Administration says.

Jason Bramwell

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August 26, 2024 

The Collaborative Accountant

Accountants feel overwhelmed and frustrated by chasing down documents and cleaning up books. Business owners are confused by their financials and dread talking to their accountants.