Corporate expense and spending management platform Expensify has announced the next evolution of its Concierge feature, an embedded support system, that it says has now been transformed into a full-service expense agent. Combining cutting-edge AI with round-the-clock human expertise, Concierge helps members save time and money by managing expenses through chat, email, and text.
“Everybody’s got an AI agent these days. But not all agents are equal,” said David Barrett, founder and CEO of Expensify. “Most agents are new AI-washing of old rules engines. Some agents are disconnected Clippy-style chat bubbles slapped atop a traditional GUI. But Expensify’s Concierge agent is ‘contextual’ in that it allows you to chat within the context of an individual expense or expense report. It’s the difference between ‘Tag my Starbucks expense on Nov 4 as Coffee’ and ‘Tag this expense as coffee.’ Context is what puts the ‘super’ in ‘superintelligence,’ and because AI is the new UI, we believe that Expensify’s chat-everywhere design makes it into the first truly AI-everywhere design,” Barrett said.
Recommended Articles
Accounting November 6, 2025
American Express and Emburse Announce Expanded Partnership
The upgraded Concierge experience now:
- Lives everywhere in the Expensify app, so you can access help right within your expenses, reports, and beyond.
- Understands natural language commands, letting you create, edit, and delete expenses conversationally.
- Auto-corrects ambiguous or incomplete expense details based on your past activity.
- Flags suspicious receipts, including those potentially generated by AI tools or containing prohibited expenses.
- Continuously learns from your behavior to deliver smarter, more personalized support over time.
“While others pursue fully autonomous AI, we believe the future lies in collaboration between humans and machines,” added Barrett. “Concierge doesn’t just answer questions. It understands context, adapts to your needs, and aims to ensure your expenses are accurate and compliant.”
Thanks for reading CPA Practice Advisor!
Subscribe Already registered? Log In
Need more information? Read the FAQs
