Historic backlogs at the IRS have led clients to contact accounting firms in a panic, wanting to know where a refund is or why an unexpected tax notice has arrived. Some clients blame firms for delays. Accounting professionals need to know how to make a human connection with clients and keep them calm and satisfied during IRS delays. In this eBook, learn:

• Just how severe the IRS backlog is and why it’s here to stay 
• Why clients are panicking and how accounting professionals need to respond 
• How to make a positive emotional connection with clients—and protect your firm’s revenues