“It’s clear that clients value time with partners, but they also place very high importance on efficiency and responsiveness and being able to access their own information,” said Robert. “As firms look to improve profitability and meet clients’ growing expectations for just-in-time information, technology-based self-service delivery touch points will become an even more important part of shaping the client experience.”
To help firms better understand what clients want and how they can leverage technology to serve them, Robert announced a new initiative by CCH to create an Innovation Lab where CCH will partner with customers, working side-by-side with them and their clients. The initiative is an extension of the Contextual Design process that CCH already has in place to work closely with customers in theworkplace to observe workflows.
“We’re seeking volunteer firms to participate in this new innovation lab with their clients,” said Robert. “Under this initiative, CCH will work directly with firms and their clients so that CCH can even better understand what clientswant and what the next wave of connectivity and collaboration tools need tobe.”
Video of the address by Wolters Kluwer Tax & Accounting CEO Kevin Robert is available here.
About CCH, a Wolters Kluwer business
CCH, a Wolters Kluwer business (CCHGroup.com) is the leading global provider of tax, accounting and audit information, software and services. It has served tax,accounting and business professionals since 1913. Among its market-leading solutions are The ProSystem fx Suite, CorpSystem, CCH IntelliConnect, Accounting Research Manager and the U.S. Master Tax Guide. CCH is based in Riverwoods, Ill. Wolters Kluwer (www.wolterskluwer.com) is a market-leading global information services company. Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands. Its shares are quoted on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.