IN FIRM View On Minimizing The Impact Of A Pandemic

From the Oct. 2007 Issue

Most firms have developed a disaster recovery response to effectively deal with a lost file, a crashed server or other production equipment malfunctions, and some have even developed a plan to deal with the loss of the entire office due to a fire or other natural disaster. But very few have considered the possible impacts of a massive influenza (flu) outbreak that severely reduces the ability of firm personnel to work. While seasonal flu traditionally hits firms during the peak production times of the year, the viruses normally target those that are very young, very old, or highly susceptible to sickness, so tax and accounting firms are usually minimally impacted. However, occasionally, newer and stronger strains of the flu emerge and impact significantly more people because they do not have a natural resistance to this new strain, and the pharmaceutical companies have not had time to develop a vaccine to boost the body’s natural immune system against this flu. When the flu is serious enough to spread worldwide and impact a high percentage of the population, this outbreak is known as a pandemic.

THE IMPACT
The most significant pandemics of the last century occurred in 1918, 1957 and 1968, and scientists predict that we are well overdue for another outbreak. Imagine how your firm would function if one-fifth or more of the workforce had to stay home either because they were sick or were caring for loved ones that were ill. Imagine the impact on public services such as transportation, schools, utilities, and the simple delivery of products to grocery stores and gas stations if there were a significant reduction in the work force, particularly if it was suggested by city governments that people stay home and avoid public places. To minimize the impact of such an event, it is recommended that firms include preparations for a pandemic within their business continuation plans and that firms “pre-package” information so that they are ready to respond if the situation arises.

PREPARATION & PREVENTION
It has been said that prevention is the first and best defense, so firms should consider educating personnel annually before the flu season on good health habits to bolster immune systems and on ways to minimize the spread of any virus. The American Red Cross has a series of documents that outline not only how to prepare for a pandemic, but also practical advice on hygiene within the work environment. Firms should also educate personnel on best practices for recognizing symptoms, advice on what to do to care for someone who is sick, and how to protect themselves from everyday exposure. The Red Cross’ document, “Home Care for Pandemic Flu,” is a downloadable PDF that firms can place on their intranet and use to educate personnel. The Red Cross also has a Family Preparedness Fact Sheet that discusses the possible impacts of a pandemic or other disaster, which firms can provide employees during an annual training session.