From the October 2010 Issue
Just reading the few words that make up this story’s headline, branding purists have already made up their minds that I don’t know what I’m talking about. After all, doesn’t branding take months to accomplish through a bevy of paid consultants who want you to spend a lot of money on concept, testing and implementation?
The answer is yes … and no. I’ve been in many branding situations for companies and organizations that went on for quite a long time … and with very effective results. However, no accountant I know wants to spend this kind of time on anything related to marketing. Nowadays, almost-instantaneous results are expected; they are not the reality, but ROI of some sort is expected almost right away.
Branding can be done inexpensively and at warp speed, Mr. Sulu, and that’s why the experts are not going to be happy with what I have to say to accounting firms who want to “brand.” Pay careful attention; this is one of those behind-the-curtain secrets the consultants won’t talk about.
“Branding” is in the eye of the beholder and is actually very different for each and every firm or company that attempts to do it. While there are no cookie-cutter solutions in branding, there are lots of ways to brand — some very effective and some not so much.
When a firm brands itself effectively, its clients, prospects and friends of the firm know from just the mere mention of the name what they are going to get. It’s that sort of feeling we get when we hear the word Nike; we know we’re going to get quality athletic shoes and clothing and have the same kind of bravo experience wearing it that Michael Jordan had when he crushed the competition.
When you think about your firm or someone else’s firm, what images come to mind? A progressive firm should conjure up feelings of quality, service and expertise. Overall, the firm functions as a true business partner, helping the client work through virtually any kind of problem, even if it is directly unrelated to accounting.
What happens when you think of a firm that isn’t well positioned — a firm that perhaps is doing business as it always has without any thought to actually asserting an opinion or trying to partner with its clients?
To brand effectively, firms must decide what they want to be when they grow up. As cliché as that sounds, it’s true. Yet, branding does not have to take a lot of time and does not have to cost a lot of money. It can be done simply and cost effectively. Here are three tips for creating an effective brand.
1. CREATE A CONSISTENT MESSAGE IN 140 CHARACTERS OR LESS
Most branding exercises include a messaging component, but I think simpler is much better. The trick is to create a consistent 30-second message that everyone in the firm — from receptionist to managing partner — knows and can recite at any time without coming across as rehearsed or canned.
It’s also known as your elevator speech, and you’ll want to create messaging that is honest and believable. If you were to say, “I can double your bottom line,” you instantly come off as phony and crass. Instead, when someone asks what you or your firm does, you need to respond with a short message about what you offer and what is different about your services. In other words, you need to persuade the person to understand and see the value of what your firm offers to potential businesses and referrals.
Creating a consistent message brands your firm because no matter where you are or what the circumstances may be, a consistent message solidifies your firm’s image in your stakeholders’ minds. They will get used to hearing the same words. The 30-second speech is also great for any kind of networking function, or even as a short bio if you are being introduced before a group.