The Accounting Technology Lab Podcast – Intuit QuickBooks Connect Conference Recap – Dec. 2023

Transcript (Note: There may be typos due to automated transcription errors.)

SPEAKERS

Randy Johnston, Brian F. Tankersley, CPA.CITP, CGMA.

Intro: Welcome to the technology lab presented by CPA Practice Advisor with your hosts, Randy Johnston and Brian Tankersley.

Randy Johnston  00:03

Good day. Welcome to Technology Lab. I’m your host, Randy justo with my co host, Brian Tankersley. We wanted to give you an update on the Intuit QB Connect event. Now, Brian I attended the very first QB connects. And over the last few years, they’ve become a little bit more of a rah rah sales event, which I’m not a fan of, I like facts when I attend my CPE. But I don’t mind having a good time. However, Intuit has made several different announcements at the event of QB connect, and with subsequent email announcements as well. So you know, when you think about the opening event, holding a big crowd outside and you know, kind of crowd and everybody together and forcing you through, you know, a blue Manish like drum line, to go through intuitive employees applauding for you, that’s all very motivational if you’re, you know, dyed in the wool green into it. And again, I like things like that. But, you know, we have three major things to talk to you about today, the things that are new at at Intuit, which of course, includes the Qbo enhancements, and you know, how they’re going to scale up their payroll, but also their Gen AI, financial assistant number one, number two, the changes in the pro advisor program into it is doing their best to spin that positively. But that’s not what I’m hearing on the streets from a pro advisor acceptance level, and the new announcements that were made, announcing the end of desktop products, including the end of desktop Pro Plus premiere plus, the Mac Plus and the desktop enhanced payroll, effective July 3120 24. So if you’ve got your practice based or clients based on desktop products, you got a problem coming as I would see it, unless we keep the renewals in place. Now, again, I don’t want to jump the gun. But Brian, you kind of get the tone of this. So you know, from a QB connect announcement perspective, there actually were some very interesting QBO enhancements that are included. So do you want to cover those first? Sure. So

Brian F. Tankersley, CPA.CITP, CGMA  02:21

So there were some, you know, first off, as we’re, as we’re looking at the the enhancements, everything they’re talking about now is QBO. Because they, as we learned subsequently, they’re they’re discontinuing the new sales of all the QuickBooks Desktop products, except for enterprise, which is something we’ve expected for a number of years. Anyway, but they they, as they’re talking about the Qbo enhancements, they’ve added some Chart of Account templates and tools for importing accounts, bank statement auto imports, they’ve also got a special a direct bank feed with Chase. And so you know, with the, I guess, in the recent past, they’ve discontinued their relationship with that they had for the for the nevermind, I’m getting a mixed up with Apple sorry. But But anyway, they had the workforce mobile app, QuickBooks bill pay and payments. They also have my apps, which is an integrated side app with with links in there. We, we also had some announcements on QuickBooks Online and payroll. And it seems like a lot of the frustration with the pro advisor plans and other things is related to intuit pushing payroll and time tracking and other ancillary services much harder than they have in the past. So with QBO, advanced, they added fixed assets, revenue recognition, estimates versus actuals, bulk upload and edit, they’ve added support for Google Sheets, QuickBooks payroll is now now available through workforce and employee Document Center. There’s a there’s Job Costing with multiple classes and splitting allocation. And again, I would just go back here and say, for Job Costing, I think it’s really job reporting for benefits, they have health and retirement. So they’re trying to get into the insurance business. They’ve added some additional role based permissions in here. You also can map the payroll to the chart of accounts with some other things here. There’s some better migration tools they’ve added. And there’s also a new product called QuickBooks ledger, which really formats Quickbooks online data for tax returns sync. Okay, yeah.

Randy Johnston  04:32

And you know, on a couple of your points there, QuickBooks ledger, by the way, doesn’t seem to work very well. It’s got a lot of bugs in it. So we’re just going to warn you to be aware of that. And, of course, the Qbo look and feels a lot more like QBD as it turns out in this new environment. So I think they’re trying to soften the blow of the migration. But Brian, I think you’ve said for three years at this point that you know, into it, continue used to push to more, you know, non bank services, if you will. And when we talk about the pro advisor program and some of the other changes in licensing, you can see that they’re pushing their MailChimp pieces harder, for example, but you know, everybody had to talk about AI at their conferences. And of course, AI was certainly covered by into it with their Gen AI financial assistant. It’s designed to answer questions to help small businesses understand their data, provide some insights and recommendations. It automates some tasks that hopefully does save some time. And it also provides more comprehensive analytics to help clients know and manage their business. So, you know, they’re trying to make sure that a lot of these third party reporting tools, the digits, for example, you know, aren’t going to get too far inside the market share and into it’s done a pretty good job of adding features inside the platform that they had done with third party systems. Now, we know some of the API and Q SP relationships were also getting changed. And there’s been major rewards inside the Intuit starting on October 1. So a lot of legacy. Intuit employees that were very good employees were terminated or left, both were happening. And it was very fascinating to me, because post the QB connect conference, I’ve had multiple different position, people insight into it reach out, you know, ask him for time to explain what’s going on and so forth. So, again, I don’t know whether Brian and I are getting gamed by the people or not, I don’t think so. But, you know, the bottom line here is there’s there’s a lot of changes in that were announced at QB connect, but some of the biggest ones that would have maybe caused upset, didn’t get announced there. But one that was was the changes inside the pro advisor program. So Brian, I know, well, just for the record, I can remember the day I sketched the pro advisor program on a whiteboard in Mountain View. So I in the designer of the original code advisor program. And, you know, we laid out what was supposed to be in and, and I thought the product or the program started off well. And of course, we wrote some of the initial training materials and so forth. So I’ve been around ProAdvisor program since day one. And you know, there’s the PR around, this is basically saying, Look, you know, the old program was what it was, we got some great new things in here. So I don’t know how you’d like to take this one, Brian. So this all goes into effect February 18, of 24.

Brian F. Tankersley, CPA.CITP, CGMA  07:56

You know, I think generally, one of the things that this strategic, this is really a strategic shift. What’s happening here is that Intuit has already said in their public stuff, that outside the US, they will lead their small business approach with MailChimp. And so that’s, that’s not incredibly surprising here. What’s really happening here is they’re really trying to refocus the, the pro advisor program instead of on the student being centered on the bookkeeping, they’re trying to center on, they’re trying to center on all the ancillary services. So it seems like it’s less of a less of a program to encourage bookkeeping than it is a sales program. You know, and that’s, that’s borne out by some of the traffic I’ve seen on on Facebook groups, and in social media and other places like that. I’ve actually seen people like Hector Garcia actually observed that he was going to lose his elite status as a pro advisor. Because he wasn’t he I perceived that he wasn’t selling enough of their products. They’ve also come through and they’ve tried to take over the bill pay process. So they’re kind of I think they’re trying to move some of that it seems like away from Milio. So it’s a it’s interesting how they’ve set up their new their new bill pay over here.

Randy Johnston  09:21

If I could on that, you know, this migration from, you know, Bill, used to be bill.com from Bill to Emilio to you know, QuickBooks pay. That’s all very fascinating stuff. But I believe we will in some future tech lab, talk more about fed now. Because the same day ACH payments that went into effect July 21 are going to affect the financial models of lots of businesses. And there are products in the marketplace already like forwardly that do same day Ach, fundamentally at No charge. In fact, the way they say it on their website is, you know, get paid or be pay or pay in 22 seconds or less, or it’s free. So sending payments and receiving payments with platforms like forwardly is free. And if you want an instant payment, then you can pay a charge of up to $10. But only if you want the instant payment, well, compared to a lot of bank offerings. That forwardly changes the ballgame compared to your typical QuickBooks pay or Milio, or others. So, Brian, I think you’re right in terms of the shift of the payments, because, you know, into it once, like many, many vendors besides into it want a cut of the exchange rate, or the discount rate on credit cards and other payment systems. So the payment rail vendors have something very interesting to deal with in 2024 and beyond with fit now. But I’m off the topic of pro advisor. Any other key things on fro advisor Brian,

Brian F. Tankersley, CPA.CITP, CGMA  11:08

the one major thing here is that the accountant premium phone and chat support is not a fait accompli anymore for people that have passed the pro advisor exam. And that’s a you know, so you are going to have to you’re going to have to get you have to have 500 points. And so if you take, if you have a QuickBooks online certification, that’s 100 points, if you get if you get sales, and I’m going to call these sales certifications, because most of them are sales certifications. If you take all the available, all the available, all the available certifications, you get 300 points, you then have to sell some product in order to in order to get to the accountants support level. So that means that if you’re not doing Kaz, but you do tax, and you have clients on QuickBooks, and you need to solve some QuickBooks problems, guess what they they want you to sell, or you’re going to be in the regular in the regular support, where you start talking about regular things that accountants talk about, like general Ledger’s and trial balances and other things like that. And the person on the other end of the phones is not going to be one of those folks that’s trained to work with accounting professionals. So it’s a, you know, again, it’s a pretty significant shift here. But But again, I think you have to see this in the background here where Intuit is trying to become more of a financial services company and a financial data company, and an AI company and less of an accounting platform company. Okay, even though they have a platform, I think they’re viewing the platform now as driving initiatives like QuickBooks loans and credit karma, and, and MailChimp and other ancillary things, to to aggregate data, and to sell some services. But at the end of the day, it strikes me that this is a further shadowing of the importance of QuickBooks in the minds of folks at Intuit, and they’re trying to make that strategic shift from everything I’m seeing. Yeah,

Randy Johnston  13:11

so I appreciate you kind of thinking about that for our listeners, Brian, because the requirements now to get the gold tier or the premium Customer Care. And I’ll say it a little more bluntly, you know, trained accountant support people in Tucson, seem to be a lot better to speak to than the, you know, Indian offshore support that you typically get with Intuit.

Brian F. Tankersley, CPA.CITP, CGMA  13:36

And that’s an understatement. And very diplomatically. While you’re saying that,

Randy Johnston  13:40

well, thank you, because I really don’t want litigation anyway. But I’m trying to be factual in what we’re telling you on this. And since that’s only available for gold tear, notice Brian’s laid out, you have to not only do the training, and it used to be if you were a pro advisor, and yet two pro advisors in your firm, you got the premium sport. And now you have to have all the training and sales goals met. So you know, there there are improvements in into its Pro Connect tax online, which we’ve been proponents of and their tax advisor, their tax planning product is interesting, but it is clear with subsequent announcements on MailChimp and others that you’re going to see some real changes here. So it turns out that there are three articles if you did not see the announcements in email that arrived on November 21. You should look at that in some detail. There are three supporting articles that were linked in the reimagined pro advisor program, which was written by Jim December I’m not sure I’ve said his last name, right? A frequently asked questions written by the same author. And then of course, the coverage of how Intuit loves firms and pro advisors and you know, different items on that. Now, you know, We tried to cover more or less single topics in tech lab with you. And this was really focused around QB Connect. But subsequent to the event was another significant announcement, we may even record additional content in this because it is such a big deal. And it will occur over time. But on November 30, Intuit announced that they were changing their desktop product lineup and price changes, in effect, not selling desktop Pro Plus Premier Plus Mac Plus and enhanced payroll after July 3120 24. Now, the impact on this is that existing customers can continue to renew their subscription. But remember that Intuit runs on a three year sunset. So, you know, in effect, that tells you 24 plus 327. Desktops more or less like Elvis, you know, not in the house. Now, enterprise was not in the announcements, that was not a surprise, because the subscription rates on enterprise have skyrocketed so much that it is cheaper in many cases to buy Midmark mid-market products then it is to run on enterprise. But a lot of people have tried to use Enterprise to work around database issues and so forth. So, you know, Brian, I probably gone longer than I should on this, but what would you like our listeners to know about the desktop discontinuance?

Brian F. Tankersley, CPA.CITP, CGMA  16:31

You know, I think the I think it’s it’s something that we’ve expected for a while. One thing that I find find quite interesting here is they say if you have clients on non subscription versions of QuickBooks, desktop, pro premier Mac that wish to remain on desktop, we recommend that they purchase a QuickBooks Desktop Pro Plus Premier Plus or Mac Plus subscription to our sales team before July 31 2024. So this says this tells me that it’s their intent to shut the door completely on new sales of desktop at that time. And that’s going to affect a lot of small businesses. You know, there are a lot of small businesses, maybe that run rental property or other things like that, where they don’t really have payroll, they don’t really use the bank feeds much because they don’t have many transactions. And you’ve observed earlier that there is a kill switch that’s been put in in some of the things for to support updates, and, and things like that with some of the QuickBooks Desktop updates, you know, but the problem is going to be here is that if you if these people try to stay on those old versions of desktop, I think it is, I’m not gonna say likely, but I’m gonna say it’s at least possible that Intuit would trigger those kill switches, and then you suddenly have to switch. And you could be in a real pickle. So I want you to, I want you to think about that, simply because I think this is, you know, this is a existential threat. I think at this point, if you have clients on QuickBooks Desktop, you have to start having discussions with them about to transition on to something else, and that something else might be enterprise. But as Randy said, the cost on enterprise is not inexpensive, by any stretch of the imagination. Or it may be, you know, it may be Zoho books, it may be it may be zero, it may be, you know, it may be a number of other things.

Randy Johnston  18:26

Yeah, it can be spire accounting suite, and, you know, honey suites, price changes earlier this year, were for $59, you can get an unlimited number of users, and hence, you know, inventory, or for 129. Unlimited

Brian F. Tankersley, CPA.CITP, CGMA  18:42

and real inventory. Okay, not like I’m going to play inventory, but like real inventory, that, you know, that has hair on its chest that lifts weights every day. That’s tough. Okay. And, you know, I’m, I’m thrilled to have real inventory.

Randy Johnston  18:57

Yeah, so another part of the announcement was the increase in desktop payroll, direct deposits to $4 each. So that starts on January 8 of 2024. But, you know, this whole desktop priced, discontinued price, we’ll call it discontinuation and pricing strategies and sales strategies, you need to give this some real careful thought would be our positioning now. We will come back in a future technology lab and we will talk about some of the issues, you know, because as Brian correctly pointed out, we see the promise of some of these platforms for example, like the QuickBooks ledger, I see how that can work. But you know, it turns out that, you know, this tax return syncing for you know, trial balances, you can do that on other products like Telly for today and you can use it across multiple platforms and you can feed it out to many text products, including Canadian text products with Telly for so, you know, I just kind of Watch all this stuff and say this is all very interesting. They’re very successful organization. I’ve got lots of friends insight into it. They’ve done a lot for a lot of businesses. But times are changing. So Brian parting thoughts for our listeners today?

Brian F. Tankersley, CPA.CITP, CGMA  20:14

You know, if I were to put this in a context, as my wife does often have Sex in the City phrase, it would be, you know, in sometimes you hear when people break up, it’s not me, it’s you. Or it’s not you. It’s me. In this case, it’s not you, it’s them, okay? They’ve made strategic changes, they’ve decided they want to change their priorities. And God bless him, you know, they’re like, they’re gonna live their lives and be happy and we hope you’ll live your life and be happy and find something that makes you happy. So anyway, that’s all I’m gonna say about that.

Randy Johnston  20:46

Brian, I can’t top that. So all I can say is good day. Thanks for being with this. We’ll talk to you on another technology lab.