QuickBooks Consulting is Only the Beginning: Streamlining Your Clients’ Business Processes
Column: The QuickBooks Advisor
Sep. 01, 2009
From the September 2009 Issue
If you’re a QuickBooks consultant, you probably divide your time between
learning new solutions and training clients to implement specific setups and
methods. I’m sure you’re always learning and developing new solutions,
methods and training techniques, and this never-ending process is a special
magic that makes your services so valuable to clients.
If you’ve reached the point of mastering QuickBooks consulting, you’re
probably ready to branch out and help clients in areas beyond their accounting
system. While the accounting system is central to the client’s business,
unless the rest of their systems are working smoothly, the accounting system
will at best seem irrelevant, and at worst it will produce inaccurate or incomplete
information. That could be a disaster.
Consider a retail store with a problematic or non-existent Point-of-Sale (POS)
system (see the Sept.
2009 POS review). Let’s say the data you receive from this system is incomplete,
inconsistent or inaccurate due to some problem with the way it was set up, or
with the way people entered the data. When this happens, you’ll have problems
with the accuracy of data going into the accounting system, and the client’s
business will probably be suffering in many areas. Maybe they have inaccurate
inventory counts, problems with inventory turns and profitability of their products
due to inaccurate pricing, which is caused by inaccurate records in the POS
system. These types of issues usually cause your QuickBooks consulting job to
suffer, and it gets very difficult to satisfy clients when you’re spending all
your time fixing problems caused by one of the other business process systems.
It’s situations like these that make most successful consultants branch
out and master solutions that surround the accounting system. For several years
now, I’ve been encouraging QuickBooks consultants to consider becoming
a Value Added Reseller (VAR) as a way to solve this type of problem as well
as expand their practice.
A reader recently commented on my June 2009 column (www.CPATechAdvisor.com/go/2349),
where I was making the case for becoming a VAR. Here’s what she said:
“I’m so glad you wrote the “Becoming a VAR” article!
It really helped me understand your vision of the new opportunities for QB
consultants. I was always interested in serving my clients in the best way
possible, but I didn’t see before how all these new software add-ons
were going to help me serve my current client base of mostly one to five employee
businesses. And I have lots of recurring revenue and ongoing time commitments
from the bookkeeping services, so it didn’t seem wise to carve out extra
time (at the risk of short-changing the bookkeeping quality) to learn about
products that my clients didn’t need. Now I get that you’re talking
about a different set of clients altogether. Bigger companies with whom I
would be more of a consultant than a trainer, and these new services would
produce a different revenue model than I currently have.”
This is exactly right, but in addition to attracting new clients, there are
lots of untapped opportunities with your existing client base that are just
waiting to be uncovered. She went on to say:
“It’s not enough to be sure that your clients’ GL, AR,
and AP are correct! The weakest link and biggest opportunity I see is in the
business management knowledge area. In my experience, most [tax and accounting
professionals] haven’t really thought about how much their small business
clients need this help.”
To that, I would add some of the biggest opportunities are in helping your
clients streamline their business processes. For small and medium sized businesses,
it’s one thing to have a well functioning GL system, but it’s a huge jump beyond
that to have a complete business management system that tracks and manages all
of the key business processes. For example, even if your clients have a smooth-running
accounting system for AP, AR and payroll, when you really think about the requirements
for efficiently tracking and managing purchasing, inventory, forecasting, CRM,
time and project management, document management and web store, you quickly
realize that without customized, integrated solutions in these areas, the overall
efficiency of the operation still has BIG needs.
So on the one hand, the opportunity is to become an expert in several new
product areas. But on the other hand, the opportunity is to help your clients
focus on their whole business and streamline their business processes. The QuickBooks
consulting services you currently provide are the perfect “foot in the
door” to clients who need much more than just QuickBooks help.
At The Sleeter Group, we spend a lot of time researching products and services
in the small business area. It’s amazing how many high quality products
are out there with very well thought out solutions for small businesses. Some
of our favorite areas that we feel present big opportunities for consultants
are shown in accompanying table here.
These represent what we call “horizontal verticals,” which means
they help streamline business processes common to many different types of businesses.
This means your investment of product knowledge in these areas allows you to
apply those skills to many different types of clients, therefore providing you
with a broader overall market opportunity.
There are literally hundreds of QuickBooks add-ons that provide great solutions,
and nearly all of them have direct data integration with QuickBooks. So this
chart is only a sampling of some of the great products out there for consultants
and their clients. If you make your living helping clients with QuickBooks,
I encourage you to become familiar with products that can help your clients,
and keep your eyes out for opportunities to expand your consulting services
into these other business process areas. After all, who better to sell, install
and support those add-on products than the QuickBooks consultant who is the
most trusted advisor for the client, and who has the specific knowledge to ensure
that the add-on is properly integrated with the accounting system? I think that
would be YOU!
For a complete list of add-on solutions for QuickBooks, see http://marketplace.intuit.com.