From the Nov. 2006 Issue
This is a classic expectation gap question. They (in this case the “they”
is clearly Microsoft in that “they” control the GroupWare of well
over 95 percent of our profession) should have delivered the space shuttle when
what we got is a moped that barely works!
Originally, I thought GroupWare was Nirvana. We discovered a little known
product called Right Hand Man back in 1989. In those days, the idea of “networking”
still meant a Rotary lunch, and the term Internet was reserved for geeky college
types. But we had electronic calendars. We could plan. We could book appointments,
set up recurring meetings, and block busy times. We’d arrived! But that
moped maxed out at about 25 mph.
Artisoft came along, and we started an internal network. Soon we could see
EACH OTHERS’ schedules and reserve conference rooms. The moped sped up
to about 40 mph. A few years later (Right Hand Man had since become Office Logic),
we started exchanging e-mail via CompuServe, and a few brave souls started thinking
about the vCal standard. The moped continued to get speedier and more complex.
And we started seeing chinks.
By the mid ’90s, the Internet had arrived, and Microsoft and Novell
were battling in the networking space. Some went to GroupWise while the majority
chose the path of least resistance and adopted Outlook. And the gap started
— in earnest. The first PalmPilot was introduced (1996), and we now had
portability. And synchronization became more than a concept. It became a problem.
Fast forward 10 years and my beloved moped, the one that made my life so good
in 1990, no longer pleased me. I clearly needed a space shuttle — impossibly
complex with literally thousands of moving parts that all work at the same time.
While Outlook does many things well, there are dozens of things it WON’T
do that it SHOULD do. And until we all start pushing back, it never WILL do
these things. Several vendors in our space are building products that try to
answer some of these deficiencies, mostly the client-based ones. That’s
nice and all, but I don’t WANT to open my practice management software
to see a tax appointment. I don’t WANT to open a web browser and visit
a website to see a colleague’s free/busy data. I want ONE view. And I
want it now!
And while I’m at it, here’s my Top 10 list of the OTHER things
I want. Some are personal and some are picky. Some are professional and some
are critical. All annoy me.
- A standard vCal format so that an appointment request from ANY system will
be read and interpreted the same by all other systems. Can you say XML?
- A synchronization routine that doesn’t duplicate appointments. Or
split multiple day appointments. Or add extra days because of an early alarm.
One that works perfectly. Every time. (No pun intended.)
- A categorization system that follows the appointment, not the machine.
If I tag an appointment as “Civic,” that tag should follow the
appointment and not read differently on different platforms.
- The ability to publish, in real time, any or all of my free/busy information.
- The ability to publish specific AVAILABLE times and allow others to (tentatively)
book appointments against that space.
- A standard time zone logic function that will allow me to book an appointment
in one time zone before I travel to another, and then have my Treo sync account
for the change when I physically arrive in that other time zone.
- The ability to share my calendar, or any subset thereof, with anyone, anywhere,
anytime. For a minute, a day, or forever. It’s MY data, and I want it
available to me AND to whomever else I so designate.
- I want EVERY reservation or ticket I buy to come with an attached vCal
so my calendar will carry all the information I need. (This is actually being
done more, but it should be universal. It’s very simple to deliver.
Consider sending a tax appointment e-mail WITH an embedded vCal. Your client
simply clicks and the appointment is auto-magically inserted in his calendar
complete with appropriate reminders and alarms!)
- I want the new Microsoft Vista Calendar to be completely interchangeable
with Outlook and Outlook Express. (It’s not. And it’s a shame!
Oh, by the way, can we FINALLY get rid of the Outlook Express product and
name? It’s caused way too much confusion already!)
- I want Outlook Web Access to go away. Fast. On its best day, it’s
terrible. Please don’t ever make me access my data that way again. Please?
- I know I said 10, but this one is important even though technically impossible!
I want scheduling software that’s smart enough to turn down invitations.
In the last 19 days of July, I traveled to California (twice), New York and
Baltimore, and I returned to South Dakota between each trip. Thirteen airplanes
and six different hotel beds. What moron accepted THOSE appointments? [smile]
As practitioners, our calendars are complicated. We have many constituencies
— partners, staff, clients, family, civic, hobby, religious — and
all have different needs for different levels of access. Maybe I want too much.
I don’t think so. I know my moped isn’t the answer. Where’s
that space shuttle?
Of Special Note: www.YouTube.com was launched only 18 months
ago, literally from a garage. Today, it is the fastest-growing website in
history. Period. I’ve tried for several months to think of SOME connection
for the practice of public accounting. There simply isn’t one. But no
self-respecting technologist could possibly NOT mention a phenomenon this
large. So here’s the mention. Pop over and take a look. After all, you’re
a technologist, and people EXPECT you to be up on these things!
Mr. LaFollette is Executive Editor of The CPA Technology Advisor. He was
a Tax & Technology partner in a large local firm for 23 years, and VP of
Product Strategy for a major tax and accounting software developer for five
years. He is the President and CEO of Accounting Technology Resource Network,
LLC and can be reached at email@example.com.
He also publishes the tax and accounting blog at www.TheTechGap.com.