Intuit is not going into the banking business, but its president and chief executive officer, Brad Smith, told stockholders on Thursday that the company has been looking at potential roles it could play in helping small businesses secure financing.
Although he did not go into detail about the potential future venture, he noted that with its QuickBooks business management system, the company has detailed insight into how businesses are performing. With small business lending opportunities tight because of the reluctance of many financial institutions to qualify businesses for loans, the suggestion was that Intuit was looking at ways it could work with small businesses and lenders to help provide better financial strength assessments, which could help with the qualification process.
The remarks were a part of Smith’s address as Intuit (Nasdaq: INTU) held its annual stockholder meeting in the company's Mountain View, Calif., headquarters on January 17. The technology company is the developer of QuickBooks, Quicken and TurboTax, as well as other personal finance applications and programs for professional accountants and tax preparers.
Smith, who took the helm at Intuit in 2008, focused his initial comments on the company’s performance over the past few years, external market trends and the company’s strategy moving forward.
Intuit had previously reported on its fiscal year 2012, which ended July 31, during which the company realized 10 percent growth in revenue and operating income, and earnings per share of 16 percent over 2011. Although Smith acknowledge that the performance was good, he noted that he and the board expect better results.
“It was a solid year, but it was not our best year,” he said. “We did not see the levels of growth that we anticipated, not as many new customers.” He noted that areas that the company needs more work on include acquiring and “delighting” new users, and better competing with “mobile-first/mobile-only” newcomers to the space.
Among the areas that he strongly applauded the company’s performance was its retention of highly talented staff and a rewarding work environment. Today’s release of Fortune magazine’s Top 100 places to work for 2013 listed Intuit at number 22. In making this selection, Fortune noted that “Intuit encourages employees to spend 10 percent of their time pursuing projects they’re passionate about.”
This is one of the keys to the company’s innovation, Smith said. Although an 8,000 person company, he said they work on development as if they were a startup, with “two pizza teams” driving and experimenting with new ideas. This means that the groups were small enough to be fed by two pizzas, he explained.
This energy has spurred the company’s mobile and cloud-based initiatives, which are focused on serving the connected services economy, in which people are increasingly turning to a collection of connected programs and apps in a social, mobile and global world.
This is driving core customer and revenue areas. Since fiscal year 2010, the company has rapidly increased its mobile and cloud offerings. It now has doubled its overall customer base to 60 million, and tripled the number of customers using hosted solutions to 45 million customers Intuit’s new developments, products that did not exist three years ago, returned $100 million in revenue in 2012. Key among these are more than 50 apps for mobile devices.
Although Smith said that he does not see the overall economy changing much over the next year, he noted that Intuit’s products “are resilient and steady in demand even in economic downturns,” because individuals and small businesses look for ways to better manage their finances.
A core focus of their development in the near and long term will be “participation-driven innovation,” where users increasingly determine which apps and features of programs they engage with and use. Other fundamental shifts in user engagement are driving Intuit’s products toward greater geographic openness, he said.