I’ve been in the technology arena for about 20 years. In this time, of all the advances I’ve seen in both personal and professional technologies, the concept of mobility has been the driving force behind the major changes.
The movement to the cloud has had many names over the past decade: Web 2.0, SaaS, web-based services, net-native programs, etc. But whatever you call it, the coming mass adoption of cloud-based business solutions will have the biggest effect on our work and business lives since computers themselves were first installed on desktops back in the 1980s. Note, that I said “the coming mass adoption,” since we aren’t really there yet. While the early adapter stage is long past, particularly with accounting programs such as NetSuite, Intacct, BizAutomation and even QuickBooks Online, some of which have been offered in fully online forms since as long ago as 1998. Even professional tax and accounting systems have been available in web-only forms for about the same time, the prime example being the GoSystem RS tax suite from Thomson Reuters, which proves that it isn’t necessary to give up functionality for the utility of the web.
Yet, even after more than 10 years and many online programs now boasting tens or hundreds of thousands of users, the challenge in converting businesses and professional accountants to web-based services has been one of proving utility and security.
As far as security of SaaS services goes, we’ve discussed the topic numerous times and so have top industry analysts and watchdog groups. The plain truth is that web-based programs are safer than programs and data housed on desktops, laptops and servers in an office. Safer from hardware failure like crashes, safer from disasters like fires and floods, and safer from theft.
Proving utility is another subject, however. Those who’ve already embraced cloud-based systems for some aspects of their business or personal lives all pretty much attest to the convenience, but those who have been reluctant are wanting proof of more than just “it’s cool and easy,” they are looking for examples of how these systems are better than the in-house legacy programs they are already using.
In some cases, of course, business owners and professionals are just trying to avoid change and having to learn something new, but that strategy never works in the long run. And so, even with a decade of serious study, reporting and anecdotal evidence showing the benefits of SaaS-based systems, there are many holdouts, and the period of true mass adoption is only just beginning.
The surge has been building for the last few years, especially as web-based programs have become available for virtually all areas of work, business, finance and communications that were traditionally performed using programs that were installed on computers or servers. Some say the move toward the cloud started with web-based email services, but it actually started prior to the boom of the PC. It was the mass adoption of the ATM debit card in the late 1970s and early 1980s that gave most Americans their first taste of remote access to financial management. No longer was it necessary to go to an actual bank branch, instead you could just use a card in a machine that remotely linked to the bank’s computers.
A decade or so later, the internet revolution brought us hosted email and then business productivity systems arrived. Once again, these various web-based staples have succeeded only after years of skepticism by users, until eventually even the biggest technology curmudgeons adopted email and social media.
That time is finally upon us for truly mass adoption of cloud/SaaS business systems because of two factors: