2012 Review of Intacct
Intacct does not include a payroll module, but offers integrations with a wide range of companies, including PayChex, ADP, and CompuPay.
A Global Consolidation application is available which allows organizations to create consolidated or combined reporting in a single reporting currency across any number of entities and any number of currencies in real time. Once configured, the Global Consolidations module can provide real time tracking of key performance indicators as well as single screen entry and automatic elimination of intercompany transactions.
Day-to-Day Operations - 5 Stars
Intacct includes UPS and FedEx shipping integration, as well as native and third party integrations for point of sale, sales tax calculation, CRM, budgeting and forecasting, electronic payments, project management, and many other specialized needs. The product supports electronic approval of payments, expense reports, timesheets, and other transactions within the application, and queues of items for approval can be included on dashboards or accessed from within the menu structure. Inventory is supported, and can be valued using FIFO, LIFO, or average cost. The application will support basic assembly of parts using kits, but is probably not adequate for those who require heavy manufacturing capabilities.
Management Features - 5 Stars
One of the most powerful features of Intacct is its ability to create custom dashboards which combine financial information with real time operational data. There are a series of components which can be configured and assembled into personalized dashboards for users or company-wide initiative tracking. Dashboards can be cloned, and security permissions can be set for individual users or groups of users. Dashboard information can also be published to a wide variety of formats, including Excel, HTML (web page), text, or to a printer. Views can be customized to filter transactions and present summarized information in multiple preconfigured groupings.
Reports can be customized within Intacct, or third party report writers such as Crystal reports can be used. The Winter 2012 product release included additional drill-down support to many financial reports, graphs, and dashboards. Custom calculations can be created and used to calculate commissions or compute key performance indicators within a report instead of requiring a manual calculation in Microsoft Excel.
The product includes a payments gateway which can process credit card payments through either PayPal or Authorize.net. Intacct reports that they are PCI-DSS compliant, and have numerous third-party reviews each year, including a service auditor’s report under SSAE 16 (formerly SAS 70).
Intacct’s security regime includes roles, groups, and granular rights assignment for all users from a single administrative console.
Integration/Import/Export - 5 Stars
Intacct has a strong partner ecosystem with interfaces for over 80 partner applications, and also has interfaces with a wide range of third party services. Tools are available which permit organizations and system integrators to create interfaces to custom applications and outside databases through Intacct’s open APIs and web services. The product interfaces with most major tax software applications, and can export data using available ODBC drivers or by sending data to standard file formats such as Microsoft Word, XML, PDF, comma delimited, or other formats.
Help/Support - 5 Stars
The Company publishes its uptime statistics on its website (About us, System Status), and reports that its most recent 12 month availability average was 99.998%, including 100% availability for 10 of 12 months for the period May 2011 through February 2012. The company offers training classes online through Intacct University and in person. Support is available from 9 AM to 8 PM Eastern Time, and trouble tickets can be submitted through the customer portal 24x7x365. The Essential support plan is included with the monthly subscription plan, and includes access to Intacct University, with a guaranteed ticket response time of four business hours. Premium support is available through two plans which include chat support, and the Premium Plus plan also includes a guaranteed maximum two hour response time, a personalized contact for escalations, as well as an assigned technical account manager.
