Now I come back to the title of this column — New Skills Required for Taking Your Firm Digital — to hit home the idea of the critical need for a new set of skills when going digital. I believe that firms should consider identifying a Digital Manager, if you will. You can’t expect every staff member to agree on how documents should be named and filed, how to manage portals, or maintain the integrity of digital documents entering your system. Firms should consider training a staff person to oversee all of these areas. One of the most important roles of the Digital Manager would be to continually train staff on best practices and procedures while maintaining the overall system. And this doesn’t have to be a new hire. It’s more likely to be someone on your staff who really “gets” this stuff, can make sense of it and enjoys doing it.
My goal here is to make you aware of what I see as a need in my firm. I’m guessing that after some thought, you might discover you have this same need, as well.