2011 Review of Tenrox — Timesheet.com

Tenrox, Inc. - Timesheet.com
877-4-TENROX
www.tenrox.com

From the Oct. 2011 Review of Time & Billing Systems.


Best Firm Fit: Medium-sized and large firms.

Strengths

  • Interface & many aspects of the program are very customizable.
  • Great user & project management capabilities.
  • Best management dashboards among products reviewed.
  • Tracks accrued vacation & sick days.
  • Integration with many accounting & payroll products, the most comprehensive among products reviewed.

Potential Limitations

  • Very small firms may not be able to take advantage of all the management & reporting features offered.
  • May take time to properly set up & customize, though it will result in time savings later on.

 

Serving a variety of industries including accounting, Timesheet.com by Tenrox streamlines time and expense reporting, as well as project billing. This workflow-driven, cloud-based solution provides built-in project controls, data quality and consistency at the point of entry, active compliance, real-time analytics, and live integration capabilities. Tenrox’s cloud service is audited for compliance with both ISO 27001 and data center compliance with a SAS 70 Type II attest engagement. In addition to the cloud version, the same product can be installed on-premise on a firm’s local server.

This review focuses on Timesheet.com, the vendor’s time and billing offering. Tenrox also offers a complete Cloud PSA solution that includes service resource capacity planning, project planning and service PO management.

Basic System Functions (4.75 Stars)

Highly intuitive and easy to use, the interface was put together with the end user in mind. A search box makes it easy to quickly find a system module without having to point and click to navigate. The vertical menu system on the left side of the screen and the horizontal quick links with icons across the top are fully configurable. The 2011 version supports all major web browsers and has been enhanced to improve the look and feel based on the latest technologies such as Silverlight.

Time Management Capabilities (5 Stars)

Tenrox has several different interfaces for time entry purposes. The time management component is template-based and fully configurable for each user. Typically, a user enters time on a spreadsheet-type interface with a list of clients, projects and tasks, with a week’s worth of timesheet data for quick entry. Project-based time entries can be kept completely separate from non-billable time on the interface. Users can enter notes for each time entry and choose actions for each, such as whether or not they appear on the invoice. Time entries with notes are underlined in yellow and appear when the mouse hovers over the cell. In and out times can be tracked by simply clicking a button and can be used as a time recording mechanism either for an entire day or for individual tasks.

Mobile applications are available for the iPhone, BlackBerry and Android, both for entering time and expenses as well as approving time and expenses for subordinates. The company plans to release a Windows phone application in the near future.

An expense module allows users to submit and view a detailed list of expenses, including the status for each expense as being open, approved or rejected. Expense reporting allows for many different currencies and can automatically pull in the exchange rate. Tenrox can track accrued numbers of hours for sick days and vacation and display them on the time entry screen.

Invoicing Functions (4.5 Stars)

Clients are invoiced through a function called the invoice batch manager, which pre-invoices clients in batches with billable information at certain intervals of time. Invoices go through a series of workflow states: open, submitted, approved, issued and finally posted to the financial system.

Invoices can be exported to PDF, Word, Excel and several accounting systems. By simply checking a box, invoices can be e-mailed to a client. Invoice templates can be completely customized and retooled to fit a firm’s needs. Tenrox does not support electronic payments and pure accounts receivable functions (such as notifications for overdue invoices), as these functions are better handled by one of the financial accounting systems with which it integrates.

Management Features (5 Stars)

Several real-time dashboards within the program show spreadsheets, bar charts and pie charts that display useful information and key performance indicators for management. The data in the dashboards is filterable, and a drag-and-drop capability exists for easy customization.

Security profiles can be defined by administrators, who can then assign users to these security roles. The level of detail to which security rights can be granted is extensive, as nearly every action in every major program area can be restricted.

Integration & Data Management (5 Stars)

Timesheet.com is designed for out-of-the-box integration with many enterprise systems. Since the connections are built-in, no custom programming is required for standard integration. Data can be exported to and exchanged with leading accounting systems (Microsoft Dynamics GP, SL and NAV; Sage ERP MAS and Accpac; Sage Peachtree; SAP Business One; Epicor; QuickBooks; Intacct), payroll systems (ADP, Ceridian, Paychex), ERP systems (SAP, Oracle, PeopleSoft, JD Edwards, Lawson, Epicor), project planning systems (Microsoft Project), CRM systems (Salesforce.com and Microsoft CRM), HR systems, and many more.

Help/Support (5 Stars)

Purchased plans have access to the Tenrox support portal, where users can submit tickets for the technical support specialists to quickly identify and resolve. The following support tools are also available: an extensive frequently asked questions section, a knowledgebase, a forum where users can collaborate with each other, and video clips with tutorials for the program’s functions. Technical support is included in the product subscription.

The program also offers an online Help feature that includes walkthroughs for specific tasks as well as complete guides for administrators, managers and users.

Summary & Pricing

Timesheet.com by Tenrox is well suited for medium-sized and large accounting firms. Tenrox’s target market for its Express edition is firms with 10 to 30 users. And being a very scalable product, some of the vendor’s customers have thousands of users. Each named user requires a license, and rates start at $10 per user per month. Discounts are available based on the number of modules purchased, commitments and other terms.

2011 Overall Rating: 5 Stars

 

Product Delivery Methods

_X_ On-Premises

_X_ SaaS

___ Hosted by Vendor


Best Firm Fit

Medium-sized and large firms.

Strengths

  • Interface & many aspects of the program are very customizable.
  • Great user & project management capabilities.
  • Best management dashboards among products reviewed.
  • Tracks accrued vacation & sick days.
  • Integration with many accounting & payroll products, the most comprehensive among products reviewed.

Potential Limitations

  • Very small firms may not be able to take advantage of all the management & reporting features offered.
  • May take time to properly set up & customize, though it will result in time savings later on.

 

Summary & Pricing

Timesheet.com by Tenrox is well suited for medium-sized and large accounting firms. Tenrox’s target market for its Express edition is firms with 10 to 30 users. And being a very scalable product, some of the vendor’s customers have thousands of users. Each named user requires a license, and rates start at $10 per user per month. Discounts are available based on the number of modules purchased, commitments and other terms.


Product Delivery Methods

_X_ On-Premises

_X_ SaaS

___ Hosted by Vendor

 

Basic System Functions 4.75

Time Management Capabilities 5

Invoicing Functions 4.5

Management Features 5

Integration & Data Management 5

Help/Support 5

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