NetSuite was an early pioneer of on-demand computer programs, a.k.a. purely web-based systems. Initially funded in part by Oracle founder Larry Ellison, the company is now publicly traded on the New York Stock Exchange under ticker symbol (N), providing a range of accounting, ERP, e-commerce and CRM functionality centered on its core NetSuite solution. NetSuite is geared for small and mid-sized businesses and integrates all primary accounting functions and customer interaction functions into a web-based solution that supports more than 12 languages and multiple currencies.
NetSuite Small Business is the company’s entry-level system, offering smaller and growing entities the benefits of integration between front and back office applications, enabling them to better manage sales, accounting and e-commerce activities through a single system. The Small Business version of NetSuite is priced at $99 per month for the company, with user seats available for $49 per month. NetSuite’s other primary offerings include the full NetSuite system, NetSuite CRM+ and add-on modules including the new NetSuite OneWorld, which enables companies to manage multi-location, multi-subsidiary operations in real-time, with support for varying currencies, taxation and reporting.
Ease of Use/Basic Functionality -- 5 Stars
The interfaces in NetSuite Small Business are geared toward the role of each individual user, with access rights depending upon that role; but, just as important, with workflow processes and functions designed for the needs of users of that type with complete customization capabilities to meet individual preferences. Roles include top-level executives, sales management, sales staff, marketing management, support, e-commerce management, warehouse management and controller, the last of which can be configured to allow use by an external accountant to provide write-up, reconciliation and other services for the business. Since the program is completely web-based, the physical location of each of these individuals is of no importance, as long as they have Internet connectivity and authorized login information. The system can also be used on portable web devices, including the iPhone and other smart phones.
Each of the role-based interfaces is centered on real-time dashboards that provide key information as selected by the user and related to their role. Executives, for example, can set up tabs that enable them to focus on individual departments or on bottom-line financials, account balances, forecasts, sales actuals vs. goals, and period comparisons, with the web-based system providing text or graphical presentations of the data. Meanwhile, a sales manager can keep an eye on productivity of his staff, sales goals, leads and open opportunities, commissions, and other data. In either case, the tabs allow them to quickly move between dashboards for the various activity centers in their business. The dashboards are customizable and include drag-and-drop functionality.
Transaction screens are well-designed, offering quick lookup functions for customers, vendors, items and other options, while comprehensive customer and vendor contact management lists enable multiple methods of searching, filtering and sorting. Searches can be saved, and the program keeps a linked list of recent activity, allowing users quick access to return to previous or ongoing tasks.