2008 Review of Time & Billing Systems

From the Nov. 2008 Issue

I remember the time when I managed my accounting firm without tracking everyone’s time. We have always value billed most services in our firm. But early in my career, I thought I knew everything that was happening. After all, we were a small firm, and I thought tracking time wasn’t necessary. Boy, was I ever wrong.

I came to think of time as widgets, and it sure seemed like I was giving a lot of widgets away. Don’t get me wrong, we still value bill most everything. The difference now is that I like to know how many widgets it takes to produce that fixed-fee engagement, how many widgets we are billing at hourly rates, and just how many widgets we are letting walk out the door for free.

EXECUTIVE SUMMARY:

  • Tracking time is imperative, whether billing by the hour or fixed-fee.
  • Time and billing systems offer analysis tools and measurement of employee and firm productivity.
  • Automated invoicing provides greater detail for clients and internal review.
  • Most systems integrate with popular professional and client-side accounting systems.

The one thing I have noticed is that it’s becoming more and more difficult to track our time. We live in a multi-tasking electronic world. At any given time, you may find yourself on the phone and answering e-mails, and those occurrences happen one after another before you ever get the opportunity to turn on a timer. Next thing you know, the day is gone and you’re left wondering where you spent your day.

Whether you fix-fee bill, bill by the hour or use a combination of both, tracking time is important. We track everyone’s time in real-time. It’s important to know how much time we are spending on all of our engagements. As an example, let’s say your firm prepares a 1040 and charges the client $400 for the preparation. Does your current system provide you the information to bill the client when the return is completed? Is all the time entered? What was last year’s fee? Is there a reason you should be charging more or less this year? What is the actual realized rate on this 1040 for the firm based on time incurred? The answers to these questions provide valuable information as you grow your practice.

Time and billing systems include the ability to invoice your client, track the payment, age your receivables, and assess interest charges and sales tax. You should be able to e-mail invoices from your time and billing system directly to the client. All the systems I looked at included some communication capabilities such as templates for collection letters.

Reporting is key to managing a practice. Most offerings provide several key reports as a part of the system, where some will allow customization capabilities. Time and billing systems serve as a valuable component to running a practice today. Tracking time, invoicing clients, collecting receivables and reporting were the key components I considered in this review. But I think today’s time and billing systems have to do more. Firms are looking for programs that allow them to integrate well with other components of running their office.

Most of today’s systems offer some level of integration back into small business accounting market programs like QuickBooks, Peachtree and, in many cases, Micro-soft Office Accounting. Many also provide integration with Outlook for contact management. This is important as firms look to minimize the number of databases they are trying to maintain.

Selecting our time and billing system was a very important decision (as I’m sure it is to your firm, as well). Much of our staff’s day was going to be spent within this program. We were going to entrust our key asset, which is time, to this package, and our pricing and management decisions were going to be driven by the results provided by the system. Whether you are evaluating your current system or looking for a new system, my advice is to choose it wisely and use it fully.

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Darren is a frequent guest lecturer at Indiana University’s Kelley School of Business. He is a member of the Indiana CPA Society Board of Directors, a contributing editor of The CPA Technology Advisor, and a national speaker on the topics of workflow and practice management.


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AccountantsWorld - Practice Relief
overall rating
AccountantsWorld offers a completely web-based time and billing package called Practice Relief. With a true web-based application like this, you have access anytime/anywhere as long as you are connected to the Internet.
BQE Software Inc. - BillQuick 2008
overall rating
BillQuick 2008 is a very solid product. If you are in the market for time and billing software, I would strongly recommend looking at this package. BillQuick has been a good product choice for a number of years, and the release of the 2008 version offers more than 200 improvements and enhancements.
ImagineTime Inc. - ImagineTime Time & Billing
overall rating
ImagineTime Time & Billing is geared for the small accounting firm. It has also evolved to serve law offices and other consulting-oriented professions, as well. But for the sake of this review, we are looking at it from a small tax and accounting practitioner’s point of view.
Office Tools Professional - Office Tools Pro 2009
overall rating
Office Tools Pro has a newly redesigned interface that lets you go anywhere in the program from its simple “One-Click” homepage. You can know instantly what’s going on with your client, what projects are being done for them and what documents are associated with them.
Sage Software - Timeslips by Sage 2009
overall rating
Timeslips by Sage 2009 has been around for more than 20 years and has proven to be a very effective time and billing system for accountants, lawyers, consultants as well as architects and other service-based businesses.
TPS Software Inc. - TPS Time & Billing Software
overall rating
TPS Time & Billing Software is designed exclusively for tax and accounting practices and more specifically for the small tax and accounting firm (up to 60 employees). If your firm needs a simple Time & Billing program with a clean interface, this package is worth considering.
2008 Review of Time & Billing Systems — Comparison Chart

 


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