The system provides traditional built-in Help functions and an index, along with form instructions and guidance. Live, phone-based technical support is included in pricing, and each client is assigned a payroll specialist. The Paychex website also offers a self-service Help forum. Tax and accounting professionals can take advantage of the accountant knowledge center, which offers links to current news, payroll and HR resources, compliance matters, tax alerts and financial calculators.
CLIENT SELF-SERVICE FEATURES: N/A
Employee self-service features are not currently offered, but the vendor notes that this will be available in the next release of Paychex Online Payroll, which is slated for the fall. Employee self-service will include access to paystubs, W-2s, and employee information (demographics, tax withholding, etc.).
SUMMARY & PRICING
Paychex is a best fit for practices who want to outsource the payroll functions of their clients but maintain a management and advisory role with the ability to monitor reporting, etc. The system is available for small and mid-sized companies. Practitioners can enter the payroll services space with minimal set up and overhead. Paychex prices its services based on the number of payrolls processed and the number of employees paid. The average cost for a weekly payroll with 10 employees is $41.18.